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Ebike Assembler, Salt Lake City
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Store Director- Salt Lake City
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Material Handler Salt Lake City
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Academic / Faculty position in Salt Lake City
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Loader Operator Construction Salt Lake City
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Business Systems Analyst: Salt Lake City
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Machinist (Salt Lake City (UT), US)
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Medicare Advisor-Remote/ Salt Lake City
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Customer Service Agent Salt Lake City
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General Cleaner Salt Lake City, UT
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CDL A Truck Driver Salt Lake City
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Salt Lake City Delivery Driver
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Royal Oak Health Group San Francisco, United States PermanentWell established, highly successful group practice located on the NW Border of Arizona has an attractive opening for a Primary Care Physician Assistant. · This employer is expanding to meet tremendous patient care need in this region and is actively hiring multiple NP/PA's for th ...
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Royal Oak Health Group San Francisco, United States PermanentWell established, highly successful group practice located on the NW Border of Arizona has an attractive opening for a Primary Care Practitioner. · This employer is expanding to meet tremendous patient care need in this region and is actively hiring multiple NP/PA's for their ma ...
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Assembler - Salt Lake City, UT
2 weeks ago
Thermon, Inc. West Valley City, United StatesWho We AreBased out of Salt Lake City, Utah, Powerblanket (Thermon) is a leading provider of heated blankets built upon patented heat spreading technology and portable industrial chillers with a significant presence in industrial and commercial end-markets. ABOUT POWERBLANKET Fou ...
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Bicycle Center, Salt Lake City
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Assembler - Salt Lake City, UT
1 week ago
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Parkerservices West Valley City, United States**Customer Experience Specialist** · Customer Experience Representatives needed for award-winning eBike company · **Must live within 40 miles of Salt Lake City, UT** · **Pay Rate:** $ per hour · **Location:** Salt Lake City, UT (Remote) · **Job Type:** Contract, approximatel ...
IT Support Specialist Salt Lake City, UT - West Valley City, United States - SimpleCitizen
Description
**Careers with SimpleCitizen - IT Support Specialist**
**Join our team.Help us empower immigrants around the world to find new opportunities, achieve the American dream, & save millions of dollars in unnecessary legal fees.**
**IT Support Specialist | Full-Time**
**Salt Lake City, UT | On Site**
**Who we are**
At SimpleCitizen, we make immigration work better for people & companies by transforming what are often manual & cumbersome processes into modern, automated workflows. We differentiate from the competition through relentless focus on our customers: the immigration applicant & the people who work at our client companies managing global immigration & mobility programs. We are laser focused on creating delightful user experiences, efficient processes & easy access to data & information when it is needed.
Since our founding in 2014, weve built a reputation of doing whatever it takes to help legal immigrants to the United States obtain permanent residence & citizenship at a fraction of the cost & time, while achieving an industry-leading success rate & superb customer reviews & NPS ratings.
Over the last couple of years, weve taken that same attitude & innovative spirit into the corporate immigration space & just recently joined Fragomenthe largest & leading immigration law firm & services provider in the United States & around the world. For nearly 70 years, Fragomen has been exclusively dedicated to providing immigration guidance & support & has a global footprint of over 50 offices worldwide supporting immigration into more than 170 countries. Fragomens professionals are recognized as the worlds preeminent immigration practitioners & thought leaders in their respective jurisdictions. This exciting acquisition will provide SimpleCitizen with financial backing & a broad base of exciting clients, enabling us to continue to improve the immigration experience for hundreds of thousands of workers around the globe.
Opportunities to truly disrupt an industry are not that common, but this is one of them. In partnership with Fragomen, the stage is set for SimpleCitizen to transform the multi-billion-dollar corporate immigration industry. We will win because of our uncompromising customer focus, our innovative approach to technology & our recent union with the preeminent legal immigration services provider in the industry.
To achieve this bold mission, well need the help of the best people in product, design & engineering.
**What were looking for**
We are looking for a technical support specialist to help assist with day-to-day internal support tasks originating from both technical & non-technical teams within SimpleCitizen. Strong interpersonal skills are essential as this role will require regular interaction with other SimpleCitizen employees working through issues or handling requests. The ability to follow (and help produce) documentation & scripts that consistently lead to issue resolution & timely request completion.
**Responsibilities**
Investigating & resolving compliance issues
Managing data privacy requests
Troubleshooting common customer issues accounts
Troubleshooting & reproducing technical issues end-users face
Troubleshooting equipment issues
Ordering equipment for SimpleCitizen employees
Opening & tracking support tickets with vendors
Troubleshooting VPN / Network issues
Setting up accounts / configuring devices
Assisting with rolling out required software & associated updates
**Requirements**
3 years of tech support or help-desk experience
Working knowledge of GDPR
Attention to detail & good problem-solving skills
Strong interpersonal / communication skills
Excellent organizational skills
Experience with common communication platforms (Teams, Slack, Gmail, Outlook, etc)
Video conferencing experience (Zoom, Google Meets, etc)
**Not Required but Nice-to-Haves**
Associates Degree (or equivalent) in an Information Technology related field
Experience with Intercom
General familiarity with OWASP principles & concepts
Experience with CLI tools & *nix shells
Familiarity with OS X/macOS
Familiarity with Linux
Experience dealing with Apple support
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