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    Hotel Front Desk Clerk - Greenville, United States - Comfort Suites

    Comfort Suites
    Comfort Suites Greenville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply todayCompensation:

    $13 - $14 hourly

    Responsibilities:
    • Handle customer complaints as necessary
    • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
    • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
    • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
    • Connect with the housekeeping department to ensure guest accommodations are ready
    Qualifications:
    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
    • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    • Must have graduated high school, received a GED or equivalent
    • Well-versed in taking telephone calls and handling stressful situations
    • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
    About Company

    This is the 1st of 3 brand-new, fully custom hotels in Greenville for our team. With that, we aren't a massive management company where you're just a number, but rather a family business that is in active growth mode. We are looking for people who want to be part of the #1 ranked hotel on TripAdvisor in all of Greenville/Spartanburg, as well as a 2023 Platinum Award-Winning Choice hotel

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