Branch Member Service Representative - Middleburg, United States - Northwest Federal Credit Union

Northwest Federal Credit Union

Verified Company

Middleburg, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Overview:

The primary role of this position is to assist Northwest Federal Credit Union to live out our vision to be the lifetime financial partner for our member-owners.

One of the primary means to achieve this end is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership.

This position is responsible for ensuring that outstanding service is delivered to both internal and external members.

A key component of this service to external members is to ensure each employee identifies members' financial needs and suggests appropriate Credit Union solutions.

Responsibilities:

Working knowledge of the Credit Union's products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union's Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions,, including deposits, withdrawals, loan payments and check cashing
Provide exceptional member experiences
Remain cognizant of and adheres to NWFCU policies and procedures as well as

regulations pertaining to the Bank Secrecy Act (BSA)

Other duties as assigned

Qualifications:

High school diploma or equivalent
Minimum 1 year in retail sales or customer service with cash handling experience
Previous experience at a financial institution is preferred
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Effective problemsolving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products
Ability to work Monday-Thursday 9AM5PM, Friday 9AM6PM, and Saturday 9AM1PM

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.