IT Service Management Process Analyst - McLean, United States - Booz Allen

Booz Allen
Booz Allen
Verified Company
McLean, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
IT Service Management Process Analyst


The Opportunity:


You know that true progress is made at the intersection of business and technology, and as a member of the Office of the CIO (OCIO) team, you can develop your skills in both.

We are looking for someone who can help translate the IT Service Management (ITSM) program vision into consumable and measurable goals and partner with Enterprise Technology Services and Solutions (ETSS) Portfolios to support and drive innovative solutions to complex problems.

This is an opportunity to impact enterprise operations while sharing your knowledge and expertise in IT Service Management.

As a member of the team, you'll lead interactions with all levels in the ETSS Portfolios to collect, comprehend, and define their services and supporting processes, and analyze and lead process improvement efforts.

You will work closely with the client to develop operational processes based on the Information Technology Infrastructure Library (ITIL) framework.


You'll champion ITSM principles, help ensure the ITSM program achieves its goals, and empower our clients to understand the value of maturing our Service Management program.

You'll engage with members of ETSS Portfolios to collect, comprehend, and define their services and processes and analyze and lead process improvement efforts.

You'll present recommendations to the internal team and the internal client, articulating the solution concept clearly and how it supports the IT Service Management strategy.

You'll develop, coordinate, and implement plans to manage ITSM process implementations and improvements, including identifying and mitigating potential risks as part of the design decisions.

Join us. The world can't wait.


You Have:


  • 5+ years of experience with leading IT business process reengineering and process improvement initiatives of largescale organizational or technology transformations, including defining key performance indicators to measure process improvement
  • 3+ years of experience with Information Technology Infrastructure Library (ITIL) service life cycle or IT Service Management (ITSM)
  • Ability to interact effectively with diverse stakeholders, both internal and external, and senior leaders
  • Ability to lead discussions and reach consensus among various stakeholders to conduct strategic planning, define business objectives, prioritize goals, and mitigate risks
  • Ability to work independently and manage priorities simultaneously
  • Bachelor's degree

Nice If You Have:


  • 3+ years of experience with managing an enterprise service catalog for a large organization
  • 3+ years of experience with IT service request management process
  • 3+ years of experience with enterprise change management
  • 3+ years of experience with leading strategic framework and methodology development
  • Experience with ServiceNow ITSM or SPM modules
  • Possession of excellent critical thinking and analytical skills
  • Possession of excellent verbal and written communication skills
  • Bachelor's degree
in a Business
- or IT-related field

  • ITIL 4 Foundation Certification
  • Project Management Professional (PMP) or Business Process Management (BPM) Certification

Create Your Career:


Grow With Us
Your growth matters to us—that's why we offer a variety of ways for you to develop your career.

With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.


A Place Where You Belong
Diverse perspectives cultivate collective ingenuity.

Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work.

With an array of business resource groups and other opportunities for connection, you'll build your community in no time.


Support Your Well-Being


Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more.

With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life—at work and at home.


Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.

Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.

Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage y
More jobs from Booz Allen
See all jobs of Booz Allen