Customer Navigation Coordinator I - Phoenix, United States - HonorHealth

HonorHealth

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Overview:

Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients.

You'll have opportunities to make a difference.

From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.

Join us. Let's go beyond expectations and transform healthcare together.

The position is ON-SITE for at least 90 days, with potential to eventually work remote, based on attendance, performance, and other factors.

The work location is 2500 West Utopia Road, east of the I-17, off the 101 (across the freeway from HonorHealth Deer Valley Medical Center.) After initial training, the schedule is PART TIME, 20 hours per week.

Qualifications:
Education

High School Diploma or GED Required

Experience

6 months of customer service experience Required

Other Typing a minimum of 45 words per minute (WPM) Required

Responsibilities
:
Job Summary
The primary contact for customers who contact the Customer Navigation Center. Primary role is to optimize care coordination, appointment scheduling and support in-network referrals.

Schedule appointments in EMR in alignment with scheduling guidelines based on patient convenience, location and insurance plans. Will also facilitate insurance verification and collects copayments. Soft call transfers to nonemployed specialty physician offices as warranted.
Recommend next best actions or cross promotional opportunities to customer to educate on appropriate additional services or health education campaigns. Document all caller information in customer relations management (CRM) tool for marketing followup.
Document and provide feedback from callers to the appropriate parties for followup and/or resolution. Elevate voice of customer opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase.
Assist customers in enrolling and increase customer utilization of My Chart App (EPIC EMR).
Performs other duties as assigned.

Facility:

Support Services Department:

Customer Navigation Ctr Work Hours:
variable Shift: 0- Days Position Type: Regular Part-Time