Jobs

    Client Advisor - Seattle, United States - Valentino

    Valentino
    Valentino Seattle, United States

    3 weeks ago

    Default job background
    Description

    WHY WORK FOR VALENTINO


    A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.


    WHAT WE BELIEVE IN


    Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

    Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.


    WHO ARE WE LOOKING FOR
    A Client Advisor for our Concession Handbag Store In Nordstorm.

    The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals.

    This role is based salary plus commission.


    Client Centric Activities:

    • Strong product knowledge
    • Master the Client Journey
    • Create strong client relationships.
    • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
    • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
    • Focus on development and retention of existing clients, recruitment of new and potential ones.
    * the client through every selling opportunity - walk in, private appointment, phone consignments.

    • Participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine.
    • Any client issues to Team Manager (if applicable) or Store Manager/Director
    • Merchandise and Visuals: with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
    • Ensure product maintenance, replenishment on the floor.
    • Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
    • Respect administration and operations procedures.
    • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

    Operations:

    • Knowledge and understanding of company policies and procedures.
    * to use POS system to perform all client transactions.
    * an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)


    Requirements:

    • 2 years of experience in similar role in luxury retail industry
    * track record in sales
    * knowledge in product and client journey
    * be a team player.
    * organizational and follow up and time management skills.
    * confidence and ability to develop relationships with clients, team and the business.
    * and concise communication skills - verbal and written.


    HOW WE ARE


    The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.

    Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.


    Employment Type:
    Permanent


    Working Time:
    Full-time


    Nearest Major Market:
    Seattle
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