Customer Service Representative - Houston, United States - Evoqua Water Technologies

Evoqua Water Technologies

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Date:
May 10, 2024

Location:
Houston, TX, US, 77001

Company:
Evoqua

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem.

By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature.

Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.

At every level, our global team is committed to access, equity, inclusion, and diversity.

Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas.

If you are excited and passionate about solving water, we want to hear from you.

Position Summary
Individual contributor that executes more difficult tasks within a process or sub process ensuring that individual performance goals for that process are met, while exhibiting a proficient understanding of the impact to other process areas.
What we can offer you
Core Responsibilities and Tasks
Responds promptly to customer inquiries through various channels.
Recognizes sense of urgency and prioritizes orders and requests accordingly
Primarily responsible for the processing a higher volume of incoming and outgoing calls for internal & external customers
Collaborates with appropriate intercompany resources
Inputs and/or modifies service order requests based on customer need and provides customer confirmation
Follows clearly documented departmental standard operating procedures
Process customer payments and provide proof of payment to customer
Provide customer invoices on demand
Generate and deliver customer specific "service" reports via SAP as requested
Perform tasks in accordance with the standard work document and performance metrics for that given process
Support Customer Service Rep I's to solve advanced problems and escalations that pertain to their focus

Position Requirements

FORMAL EDUCATION:
Required:
High school diploma or equivalent plus 2 years of applicable work experience in customer support (with phone or customer facing) OR Bachelors degree with demonstrated capability in comparable work environment.

KNOWLEDGE & EXPERIENCE:

Required:
Excellent written and verbal communication skills utilizing multiple channels.
Strong analytical problem solving and decisionmaking skills
Ability to handle difficult or sensitive situations
Excellent time management and organizational skills
Working knowledge of Products/Services
Demonstrated understanding of Customer Success
Collaboration Skillsets to enable support to peers as necessary

Additional Details

Live our culture and exemplify our Growth Enabling Behaviors to be highly enabled to deliver, highly empowered to succeed and highly accountable to lead.
Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

EEO is the Law - Poster (PDF)

Nearest Major Market:
Houston