- Answer customer inquiries and retrieve information from multiple sources
- Collaborate with team members to resolve complex customer questions
- Follow up on inquiries to ensure resolution
- Maintain a high level of professionalism in all interactions
- Perform technical troubleshooting on various devices
- Other duties as assigned
- Excellent interpersonal and communication skills
- Familiarity with remote connection tools
- Experience in virus identification and hardware troubleshooting
- Prior customer service or call center experience
- High School Diploma or equivalent
- Computer Science Degree or certifications preferred
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ISP Support Technician
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Product Support Technician
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NRTC Cedar Rapids, United StatesJob Description · Job DescriptionNRTC is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. NRTC's solutions are developed specifically to meet the ...
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Crimson Enterprises Cedar, United StatesAre you looking for a technical education and want to contribute to climate protection? Start your training at SPIE and be part of the energy transition. · We give you the opportunity to shine in electrical engineering. Don't let anyone hold you back - together we will bring fres ...
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Desktop Support Technician
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IT Support Technician
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Electronic Technician
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Maintenance Technician-1st Shift
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RF Engineering Technician
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Network Installation Technician
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Ovation Networks Inc San Francisco, United States PermanentOvation Networks Inc is looking to add a Network Installation Technician to our growing team · We are looking for a motivated team player to become part of a growing company. Preferred candidates will have experience installing and maintaining WiFi and security camera networks, a ...
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Phlebotomy Technician
1 week ago
Mercy Medical Center - Cedar Rapids Cedar Rapids, United StatesMercy Mission · To care for the sick and enhance the health of the communities we serve, guided by the spirit of the Sisters of Mercy. · SummaryThis position supports Mercy Care's philosophy of patient centered care by providing timely and accurate specimen collection and other ...
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Controls Engineer II
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Pactiv Evergreen Inc. Cedar Rapids, United StatesPactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, ...
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Fire Alarm Service Specialist
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Siemens Industry, Inc. Cedar Rapids, United States Full time· Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business th ...
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General Manager
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Mercy Medical Center - Cedar Rapids Cedar Rapids, United StatesThis position supports Mercy's philosophy of patient centered care by providing direct patient care and support for patients with behavioral issues. The Psychiatric Technician promotes a safe and therapeutic environment through 1:1 patient interaction, safety monitoring, group fa ...
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Preventative Control Monitor
2 weeks ago
PepsiCo Cedar Rapids, United States Full timeOverview · *This position will be filled at L4, L5 salaried Non-Exempt* · Responsible for managing and administering Preventative Controls for the Sanitation programs. To effectively support and continually improve the Quality and Food Safety Management System. This position is r ...
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Field Service Technician
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Ecolab Cedar Rapids, United States Full timeJOB DESCRIPTION As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource. · Nalco Water, an Ecolab Company seeks a Field Service Technician for the Grains, Oils, Biofuels and Sugar ...
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Branch Manager
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HYTORC Cedar Rapids, United StatesGeneral Purpose · Lead the business operations of our the regional service office which is dedicated to supporting and growing the service portion of the business segment. The Branch Manager serves as the main point of contact for the facility handling the day-to-day operations, ...
Product Support Technician - Cedar Rapids, United States - NRTC
Description
Product Support Representative at NRTC
NRTC, a Member Driven and Technology Focused company, is dedicated to providing solutions that bring the advantages of today's technology to rural America. With over 800 employees across eight office locations, we specialize in integrated broadband, managed services, smart grid, mobile, and video solutions tailored for rural utilities.
Job Summary
As a Product Support Representative, you'll handle inbound technical support calls, chats, and emails related to NRTC products and services. From installing software to troubleshooting client issues, your role involves providing exceptional customer service while exploring opportunities to upsell additional solutions.
Responsibilities
Qualifications
Starting pay ranges from $15.50/hr to $16.50/hr, plus bonuses, benefits, 401(k), and more.
About NRTC
NRTC is on a mission to empower rural communities by bridging the technology gap. Our team of dedicated professionals works tirelessly to support our members and the evolving needs of rural America. Join us in making a difference and be part of a company that values growth, development, and transparent leadership.
