Customer Service Representative - Wichita, United States - Bodycote

Bodycote Wichita, United States

6 days ago

Description

We are hiring for a Customer Service Representative; Bodycote offers:

Bodycote is offering a $1500 sign-on retention bonus

Paid holidays and 3 weeks of paid time off

401k with 100% company match of the first 5% contribution - 100% vested

Medical, Dental, and Vision Plans for employees and family

Full-time, 40 hours per week – but we are flexible

8:00 am – 5:00 pm Monday - Friday

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Our staff are encouraged to develop their skills through professional career development and our in-house training resources.

At Bodycote what we do matters and as a member of our team, what you do matters too. Do you enjoy interacting with and supporting customer needs? Do you thrive in a fast-paced, multi-tasking environment? The Customer Service Representative is responsible for order entry, follow-up, status, and other daily communication with customers in coordination with sales and other staff. In addition, you will:

Enter customer orders in the computer, assuring information is accurate

Review Purchase Orders and contracts with discrepancies and follow up with clarifications via phone, email, or other communication

Responsible for customer order follow-up and status

Assist with scheduling as needed/required

We are seeking candidates with the following qualifications:

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident cardholders

Education – High school diploma or equivalent

Minimum one year experience in customer service or a related position preferably in a manufacturing environment

Must demonstrate the ability to read, write, and effectively communicate the English language

Knowledge and hands-on experience with computer applications including Microsoft Office and databases is required

Bodycote has a longstanding commitment to provide a safe, quality-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.

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