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    Substitute Bell/Door Attendant - New York, United States - EQX Hotel Management LLC

    EQX Hotel Management LLC
    EQX Hotel Management LLC New York, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionOur CompanyEquinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history.
    Our Code
    IT'S NOT FITNESS. IT'S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don't settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what's new, what's now, what's next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren't just a company; we're a community vested in each other's success. We value humility and a team approach at every level of the company.If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you.
    Job Overview

    Creates a strong sense of arrival/departure for hotel, residence, restaurant, and Club hotel member s by greeting them and assisting with luggage. Handles all hotel member interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

    Essential Job Functions:


    • Always treat hotel member s with courtesy and respect in a variety of situations.


    • Honesty & Integrity.


    • To be mindful of the importance of personal hygiene and grooming.


    • Adhere to hotel Health and Safety guidelines.


    • Ability to work under pressure and in a fast-paced environment


    • Strive to understand the needs and preferences of the hotel member s and ensure that those needs and preferences are met.


    • Maintain a friendly, "on-stage" attitude be smiling, courteous and attentive, always make and maintain good eye contact. Remain positive and never become impatient.


    • Stand at the assigned area in the lobby and outside hotel entrance to assist and greet hotel members. The posted area should be kept neat and clean at all times.


    • Welcome, greets, and escorts arriving hotel member s by promptly handling luggage according to hotel standards.

    ● Correctly tag, store and retrieve luggage from storage.


    • Remove luggage from hotel member rooms upon check out.


    • Ability to maintain the confidentiality of all hotel member information and pertinent hotel data.


    • Maintains a clear and orderly Front Drive.


    • Ensure all internal communication via ALICE handheld is answered immediately, and tickets are closed in

    timely manner when dispatched to specific doorman handheld.


    • Work closely with Valet to ensure a smooth arrival and departure experience.


    • Assists with all hotel member transportation needs including taxis, car services, and buses.


    • Coordinates with the valet parking team the parking and retrieval of vehicles.


    • Makes necessary deliveries and pick-ups to and from hotel member rooms, including mail, packages, flowers, etc. that are handled via the Front or Concierge Desks.


    • Be aware of VIP's and repeat Hotel member s and greet them by name whenever possible.


    • Provides hotel member s with directions and information on areas of interests when requested


    • Complete off property errands/deliveries for hotel member s when requested.


    • Maintains up-to-date knowledge about the hotel's facilities, hours of operation, events, F&B, Spa, room types, amenities, special packages, promotions, menu prices, dress code, daily group activities, local events, holiday schedules, etc.


    • Maintain departmental keys, communication tools, and access/update all functions of the computer systems in accordance with departmental specifications.


    • Maintain cleanliness and working condition of departmental equipment/supplies, hotel entrance, lobby, bell desk, and luggage storage areas.

    ● Identify and explain hotel facilities and features to hotel members while escorting them to their room.


    • Be prepared and knowledgeable to provide hotel member with a thorough room orientation and explanation.


    • Actively listen and communicate specific hotel member requirements accurately to the Concierge, Reception and CORE colleagues to ensure complete follow up.


    • Delivery newspaper to the hotel member rooms


    • Retrieve ice for hotel member, upon request.


    • Ability to be work flexible hours, including weekends, holidays, and evenings and overnight shifts if necessary.


    • Ensure that all pertinent information is documented accordingly.


    • Transport hotel member luggage from current room to reassigned room for room moves.


    • Offer and describe hotel amenities to hotel member upon arrival including offering to deliver ice, laundry, shoeshine, package pickup, delivery, messages, mail, fax, flowers, gifts, etc.


    • Collect and record hotel member preferences.


    • Assist Concierge staff with hotel member request and services, including retrieval of theater tickets, flowers, and other items as requested.


    • Answer the departmental telephone within 3 rings, using correct salutations and telephone etiquette.


    • Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.


    • Initiate contact with hotel members entering and departing the hotel, while opening and closing the main hotel door.


    • Assist hotel members with car doors.


    • Maintain complete knowledge of daily house count and expected arrivals/departures, and VIPs.


    • Ensure the front door is attended at all time


    • Correctly tag, store, and retrieve luggage from luggage storage and the hotel member rooms.


    • Ensure luggage carts are clean, neat in appearance, and properly aligned and stored.

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