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    Customer Service Representative - Tuscaloosa, United States - Bryant Bank

    Bryant Bank
    Bryant Bank Tuscaloosa, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Job Summary:

    At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

    Duties/Responsibilities:

    • Discuss goods or services information with customers or patrons.
    • Advise customers on the use of products or services.
    • Analyze information and evaluate results to choose the best solution and solve problems.
    • Recommend products or services to customers.
    • Promote products, services, or programs.
    • Open accounts, execute sales, or other financial transactions.
    • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
    • Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards.
    • Maintain a work area that ensures the safety of all negotiables and confidential records.
    • May assist with completion of loan applications.
    • Performs other related duties as assigned.

    Knowledge/Skills/Abilities:

    • Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
    • Integrity - job requires being honest and ethical.
    • Attention to Detail - job requires being careful about detail and thorough in completing work tasks.
    • Relationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over time.
    • Communication - the ability to communicate information and ideas in speaking and writing so others will understand.

    Education:

    • High school diploma or GED required.

    Experience:

    • Minimum one-year of customer service experience required.
    • Preference for proven work experience in a similar role or in a financial institution.

    Physical Requirements:

    • Must be able to lift up to 15 pounds at times.
    • Prolonged periods sitting at a desk and working on a computer.
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