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    Implementation Solutions Engineer - Pittsburgh, United States - Bizowie

    Bizowie
    Bizowie Pittsburgh, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Engineer to expand the operations team working on our Bizowie Cloud ERPTM platform.

    Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

    Job responsibilities include:

    • Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
    • Develop customer specific implementation scope and project timeline
    • Create detailed project implementation plans
    • Serve as the lead contact for daily customer interactions and implementation activities
    • Lead and support all aspects of customer implementations
    • Determine customer requirements through consultation and business process analysis
    • Implement and deploy solutions using the Bizowie Cloud ERP application
    • Diagnose, research and analyze customer issues and requests
    • Create and help customers formulate training documentation / SOPs
    • Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
    • Develop, track and report key implementation progress metrics
    • Prioritize and escalate issues when needed for adequate support and customer next steps
    • Lead data collection activities to ensure the customer has adequate time and strategy for extraction
    • Coach and mentally prepare customers for a successful go live
    • Develop/modify existing implementation best practices, procedures and standards
    • Stay current on new system releases and functionality

    Qualifications:

    • 2+ years experience in ERP consulting
    • Self-starter with the ability and willingness to learn complex products and business processes
    • Not afraid to have hard conversations with customers when needed
    • Disciplined approach to setting customer expectations and fostering accountability
    • Exceptional critical thinking skills
    • Highly technically adept, experienced with web applications
    • Excellent verbal and written English communication
    • Experience with accounting concepts, manufacturing/distribution a plus
    • Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)
    Location:
    • Pittsburgh Strip District (onsite)

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