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Tustin

    Quality Assurance Manager - Tustin, United States - Lendistry

    Lendistry
    Lendistry Tustin, United States

    4 weeks ago

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    Description
    EXECUTIVE SUMMARY OF RESPONSIBILITIES

    The Quality Assurance Manager is the first line of defense responsible for supporting and coordinating all disciplines of operational risk and controls within the Credit department. These risks include but are not limited to underwriting, documentation & closing, servicing, and asset management.

    The Quality Assurance Manager (QAM) supports the Chief Operations Officer's & Chief Credit Officer's (COO & CCO) teams in the identification of significant and emerging risks and control evaluations. The QAM will manage Issue Management remediation activities associated with control deficiencies and provides risk reports summarizing risk trends and emerging risks. The QAM acts as the liaison between risk management and internal and external auditors. This position requires independent decision making, complex problem solving and management between the Credit, Risk Management, and Executive teams.

    ABOUT LENDISTRY

    Lendistry is a minority-led and technology-enabled small business and commercial real estate lender that innovates game changing lending practices for historically underserved small businesses. With Community Development Financial Institution (CDFI) and Community Development Entity (CDE) certifications, and offering SBA 7(a) loans through its subsidiary, Lendistry is a responsible partner for small businesses through their growth stages and beyond. We are a national employer whose mission is to provide economic opportunities and progressive growth for small business owners and their underserved communities as a source of financing and financial education.

    GENERAL RESPONSIBILITIES
    • Build and maintain evaluations for loan origination, closing, servicing, and liquidationprocedures to identify, measure and manage risk issues, including credit, governance, and compliance risk issues.
    • Analyze and monitor team workflow is compliant with credit and internal controls policies and SOP standards. Develop and recommend improvements to policy, procedures or task details as warranted. Once finalized, implement updates through detailed training and coaching.
    • Ensure that the appropriate level of risks and controls are documented in the system of record, ensuring data integrity, and recommending efficiencies in data reporting.
    • Measure risk and coordinate standard internal audits of quality procedures to support and execute external audits effectively.
    • Measure and assess Key Performance Indicators (KPI's) and/or Service Level Agreements ("SLA") timeline.
    • Identify risk trends and/or symptoms of process control breakdowns.
    • Accurate and timely reporting of significant and emerging risks within the Business Units of the credit department.
    • Participate in ad-hoc working groups to address and resolve new areas of risk within the CM's area of responsibility.
    • Monitor to ensure that risk management activities are properly performed and completed within the Business Units.
    • Monitor third-party company audits ensuring quality, accuracy, and support.
    • Keep the CCO & COO apprised of changes in inherent risk or control breakdowns/deficiencies that could impact residual risk.
    • Build strong relationships with 1 and 3 line of defense and addressing questions and requests in a timely manner.
    • Responsible for governance reporting and reporting of risk trending to executive management.
    PROFICIENCIES
    • Excellent communication skills, both oral and written.
    • Excellent skills in risk assessment analysis and a solid understanding of Lending and related activities.
    • Ability to think creatively and innovatively.
    • Strong analytical ability with active listening skills.
    • Ability to analyze risk trends and identify signs of changing risk levels.
    • Good interpersonal skills with the ability to work effectively with individuals and groups at all organizational levels, ability to work independently and as part of a team.
    • Ability to interact with all levels of management and multiple stakeholders and able to influence stakeholders across business lines.
    EDUCATION AND EXPERIENCE
    • A minimum of BA or BS degree and/or 10+ years of experience in operations management within a financial institution.
    • Strong knowledge risk management background.
    • Outstanding communication and relationship management skills.
    • Advanced computer proficiency.
    • Ability to travel, work flexible schedules, and cover different locations if requested
    SALARY
    • $90,000 - $105,000/Annually, depending on experience and location
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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