- Weekly schedule: 40 hours per week; 8:30am - 5:00pm Monday through Friday
- Work environment: Fully remote work
- Compensation: $ $27.00 per hour
- W-2 employment: Includes a biweekly pay schedule & direct deposit to ensure timely and consistent payments
- Health Benefits: Medical, dental, vision, life, and prescription insurance plans
- Retirement Savings: 401(k) option with company match to help secure your financial future
- Work-Life Balance: Enjoy paid holidays and utilize accrued paid time off to relax and recharge, balancing your professional commitments with personal well-being
- Responsible for monitoring and responding to inquiries and issues from the front line and back-office operations teams to ensure a seamless and positive customer experience
- Maintain clear communication with internal and external stakeholders, effectively disseminating information and driving successful project implementation
- Create, review, and update email templates and documentation used for call center management
- Analyze customer experience data to identify areas for improvement and a better customer experience
- Contribute to operational efficiency including identifying areas for improved handling time, customer satisfaction scores, and overall customer engagement.
- Bachelor's degree or equivalent experience in a relevant field
- 2-5 years of experience within a call center environment
- Excellent communication skills (verbal, written, and presentation) to clearly articulate findings and collaborate effectively
- Meticulous attention to detail and a commitment to delivering high-quality work
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio) and Microsoft Teams
- Ability to work independently in a fast-paced environment while also fostering a collaborative spirit
- A passion for customer service and a dedication to exceeding customer expectations
- Experience in consumer electronics field is a plus
- Knowledge of Salesforce is a plus
- Access to a quiet home office space with high-speed internet connectivity
- Must be mobile and able to sit and/or stand for minimum four (4) hours
- Must be able to lift 30 lbs.
-
Operations Analyst
2 weeks ago
Rentable Madison, United StatesJob Description · Job DescriptionWe're Changing the Rentals Industry · We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental ma ...
-
Operations Analyst
3 weeks ago
Rentable Madison, United StatesJob Description · Job DescriptionWe're Changing the Rentals Industry · We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental ma ...
-
Investment Operations Analyst
2 weeks ago
State of Wisconsin Investment Board Madison, United StatesMaking a DifferenceThe State of Wisconsin Investment Board (SWIB), founded in 1951, is a premier global investment organization responsible for managing the more than $156 billion of assets of the fully funded Wisconsin Retirement System (WRS), the State Investment Fund and other ...
-
Operations Analyst
3 weeks ago
Rentable Madison, United StatesJob Description · Job DescriptionWe're Changing the Rentals Industry · We're a profitable, growth-stage company building industry-leading martech and data SaaS products for the rentals industry. While originally known for building and operating one of the U.S.'s largest rental ma ...
-
Operations Analyst
3 weeks ago
ActionLink Madison, United States**Ready to level up your career with a global, cutting-edge tech leader? Passionate about delivering top-notch customer service?** · **If so, ActionLink wants YOU to join our Sony Account Division to make an impact in their customer service operations** · As a **Customer Excellen ...
-
Investment Operations Analyst
2 weeks ago
Wisconsin Investment Board Madison, United StatesOur Agency · Making a Difference · The State of Wisconsin Investment Board (SWIB), founded in 1951, is a premier global investment organization responsible for managing the more than $156 billion of assets of the fully funded Wisconsin Retirement System (WRS), the State Investm ...
-
Revenue Operations Analyst
1 week ago
Exact Sciences Corporation Madison, United States**Help us change lives** · At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, ...
-
Revenue Cycle Operations Improvement Analyst
3 weeks ago
Exact Sciences Madison, WI, United StatesHelp us change lives · At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an ...
-
Broker Operations Data Quality Analyst
2 weeks ago
York Solutions, LLC Madison, United States· • Type: Contract-to-Hire, after 6 months · • Location: Remote for anyone living in: AR, AZ, DE, FL, GA, IA, IL, KS, KY, MD, ME, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. · Position Overview: The Broker Operations Data Quality Analyst will play a pivotal role in ensuring acc ...
-
Revenue Cycle Operations Improvement Analyst
2 weeks ago
Exact Sciences Corporation Madison, United States**Help us change lives** · At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, ...
-
Sales Operations Analyst
2 weeks ago
The Alliance Oregon, United StatesSUMMARY: The Sales Operations Analyst will play a crucial role in supporting the Business Development and Account Executive teams by providing data analysis, reporting, and ensuring data integrity. Working alongside other analysts, developers, and department team members, this ro ...
-
Business Intel Data Modeler-IV
4 weeks ago
Serigor Inc Madison, United StatesJob Title: Business Intel Data Modeler-IV (Remote) · Location: Madison, WI 53703 · Duration: 06+ Months · Job Description: · The client is implementing the Enterprise Analytics · Platform (EAP), including a data lake with data serving the 13 UW universities and campuses. · The E ...
-
Accounting Manager
2 weeks ago
LHH Madison, United StatesAccounting Manager Role in Sheboygan CountyWe are working on an Accounting Manager position for a national manufacturer in the Sheboygan area. This position is open due to some succession planning and will report directly to the CFO. The company has been expanding rapidly as thei ...
-
Staff Accountant
1 week ago
LHH Wisconsin, United StatesStaff Accountant Role in Green Bay · We are partnering with a regional construction firm in Green Bay that is looking for a new Staff Accountant to join the team. The company is growing quite a bit lately, which is what has led to the creation of this position. With the company g ...
-
Epic Resolute PB Training Analyst Senior
2 weeks ago
SSM Health Wisconsin, United States Full timeJob Highlights: · Our Epic Training team is searching for an instructional designer / Trainer with in-depth experience in Epic training and adult education to drive continuous improvement and create engaging blended learning solutions. Applicants should have a passion for impleme ...
-
Navitus Madison, United StatesEpiphany Rx powered by Navitus Health Solutions Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for th ...
-
Travel Nurse
3 weeks ago
FlexCare Medical Staffing Madison, United StatesFlexCare Medical Staffing is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Madison, WI. Shift: 3x12 hr nights Start Date: 06/10/2024 Duration: 13 weeks Pay: $2619.6 / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FO ...
-
Travel Nurse
1 week ago
FlexCare Medical Staffing Madison, United StatesFlexCare Medical Staffing is seeking an experienced Operating Room Registered Nurse for an exciting Travel Nursing job in Madison, WI. Shift: 4x10 hr flex Start Date: 06/24/2024 Duration: 13 weeks Pay: $2562.2 / Week NOTE: THIS IS A TRAVEL STAFFING ASSIGNMENT. INQUIRE TODAY FOR ...
-
Procurement Analyst
4 weeks ago
Beacon Technologies Madison, United States Full timeJob Title: Procurement Analyst*This position is located onsite in El Segundo, CA 4 days a week. · The Global Procurement Logistics team drives the procurement of goods and services needed to support our client's global operations. As Procurement Analyst, you will have the opportu ...
-
Business Continuity
2 weeks ago
WPS Health Insurance Madison, United States Full timeBusiness Continuity & Resiliency Analyst / Senior Business Continuity & Resiliency Analyst · Who We Are · is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, senio ...
Operations Analyst - Madison, United States - ActionLink
Description
Job Description
Job DescriptionReady to level up your career with a global, cutting-edge tech leader? Passionate about delivering top-notch customer service?
If so, ActionLink wants YOU to join our Sony Account Division to make an impact in their customer service operations
As a Customer Excellence Center Operations Analyst for our client, Sony, you'll be at the heartbeat of their customer service operations to optimize processes, enhance efficiency, and elevate the customer experience. This role requires a self-motivated and results-oriented professional with keen attention to detail. The individual will provide comprehensive administrative support to the Consumer Electronics and Professional Services teams while ensuring the delivery and execution of exceptional customer experiences.
What we offer:
Duties
Qualifications
Physical Requirements
Equal Opportunity Employer