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    RCIS CROP Claims Employee Development Specialist - Illinois, United States - Zurich Insurance Company

    Zurich Insurance Company
    Zurich Insurance Company Illinois, United States

    1 week ago

    Default job background
    Full time
    Description

    In this role you will be responsible for:

  • Network, communicate, collaborate, and engage leaders and peers to drive transformation through development initiatives.
  • Lead, design and/or facilitate cross-functional projects that promote customer centricity, organizational effectiveness, efficiency, and profitability.
  • Create timelines, agendas, goals, and metrics/measurements.
  • Guide in the development and implementation of best practices around execution and change management that transforms the customer experience.
  • Guide the development of communication and implementation procedures for enterprise and Business Unit's initiatives.
  • Partner across customer facing departments to ensure the consistency of processes and solutions that support the Business Unit's specific solutions.
  • Provide methodologies and tools to leaders and team members to support initiatives and institutionalize a culture that embraces innovation that enhances the customer experience.
  • Ensure appropriate change management practices are effectively utilized throughout all customer facing departments to improve execution and delivery of results.
  • Take a holistic approach to identifying business improvement opportunities, develop solutions, manage initiatives and identify the resources.
  • Ensure that the specific metrics and measures incorporated into solutions reflect the business strategy, track progress, capture the impact of changes.
  • Identify further opportunities for improvement.

    • Basic Qualifications:

  • Bachelor's Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area
    OR
  • High School Diploma or Equivalent and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area
    OR
  • Zurich Certified Insurance Apprentice, including an Associate Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area
    AND
  • Experience in Organizational Effectiveness or Change Management
  • Experience in the application of existing and/or change management methodologies and tools
  • Project management experience

    • Preferred Qualifications:

  • Proven track record of leading change initiatives
  • Training, presenting and developing others
  • Crop insurance experience or Insurance industry knowledge and experience

    • As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().

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