Pharmacy Technician - Norristown, United States - CVS Health

CVS Health

Verified Company

Norristown, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Bring your heart to CVS Health.

Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.

Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose.

We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position provides an opportunity for a current Pharmacy Technician with limited availability to continue to play a meaningful role in the pharmacy.

A Pharmacy Technician Per Diem takes important steps to ensure that they meet medication needs and regulatory compliance standards for our patients, demonstrate ethical conduct and always maintain patient confidentiality.

Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.

Pharmacy Technician Per Diem are required to satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines.

Responsibilities include:

Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, inperson and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves.
Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns.
Effectively following workflow procedures with an indepth understanding of each workstation (i.e., production, pickup, drivethru, and dropoff) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed.
Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returnstostock, waiting bin inventories, etc.
Contributing to a highperforming team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; Help to meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively.
Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security.

Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g.

point-of-care testing and offsite clinics.

Where applicable, the Pharmacy Technician Per Diem holding an active Immunization Certificate and CPR may also support immunizations, which includes the following responsibilities:

Preparing and administering vaccines to patients
Educating patients about vaccines and answering questions to obtain informed consent
Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements
Reviewing and collecting patient information; tracking and documentation per patient
Monitoring and managing vaccine supplies
At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccines

Primary Duties & Responsibilities

Basic customer service and patient care activities, demonstrating our purpose in all patient, caregiver and physician interactions.