Intake Coordinator/scheduler - Keene, United States - Anew Behavioral Health

Anew Behavioral Health
Anew Behavioral Health
Verified Company
Keene, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Responsibilities:

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Appointment Scheduling:


  • Coordinate and schedule appointments for clients based on availability, preferences, and urgency.
  • Utilize scheduling software or systems to manage appointments efficiently.
  • Ensure accurate data entry and maintain uptodate appointment records.
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Client Communication:


  • Answer inquiries related to appointments, services, and general information.
  • Address client concerns promptly and professionally.
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Collaboration:


  • Work closely with other scheduling staff to optimize appointment availability.
  • Communicate effectively with colleagues to ensure seamless coordination.
  • Participate in team meetings and contribute to process improvements.
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Documentation and Record Keeping:


  • Maintain accurate records of client appointments, cancellations, and rescheduling.
  • Update client profiles with relevant information.
  • Prepare reports as needed for management.
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Quality Assurance:


  • Monitor appointment schedules to prevent conflicts and minimize wait times.
  • Identify areas for improvement in scheduling processes.
  • Strive for excellence in client satisfaction.
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Compliance:


  • Adhere to privacy regulations (e.g., HIPAA) when handling client information.
  • Follow organizational policies and procedures related to scheduling and client interactions.

Qualifications:

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Education: High school diploma or equivalent (additional relevant certifications are a plus).

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Experience:


  • Prior experience in appointment scheduling, customer service, or a related field preferred.
  • Familiarity with scheduling software or tools.
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Skills:


  • Excellent communication skills (verbal and written).
  • Strong organizational abilities and attention to detail.
  • Ability to multitask and prioritize effectively.
  • Proficiency in using computer software (e.g., Microsoft Office, scheduling platforms).
  • Empathy and patience when dealing with clients.

Benefits:


  • Fulltime position (Monday
  • Friday, 8:00 am 5:00 pm).
  • Medical benefits, including health insurance.
  • Paid time off (PTO) and paid holidays.

Rate:
$20/hourly.
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