Desktop Support Team Lead - Aberdeen, United States - Summit Technologies

Summit Technologies Aberdeen, United States

3 weeks ago

Description

Desktop Support Team Lead (APG, Maryland)

Job Description :

Team lead over the Desktop Support team at Aberdeen Proving Grounds, Maryland. Supervises a team that provides technical support, system administration support, imaging and lifecycle support to all of CECOM. User devices in scope; Laptops, Desktops, Mobile Devices, Printing and Scanning devices. Interfaces with the Northeast Regional Network Enterprise Center (NEC) personnel on behalf of customers advocating prompt resolution of issues.

The team employs CECOM authorized IT management systems and business processes for customer support. CECOM will comply with Army Enterprise Service Desk (AESD) policy. The team requires access to the current AESD service management system (i.e. Remedy) and shall process and manage service tickets allocated to the technician assignment group satisfying CECOM service performance standards. The team must maintain current CECOM IT asset status in the current government system of record.

Desktop Service Support Services include, but not limited to:

Desktop software support
Respond and resolve help desk tickets
Install and support Government furnished software and hardware
Mobile device setup, configuration, and troubleshooting
Service all tickets for installation and replacement of printer toner cartridges
Service all tickets for installation/replacement of printer fuser kits
Provide IAVA/STIG compliance for all supported laptops and desktops and printers
Analyze network failures
Analyze new hardware performance and issues
Install network Multi-Function Printers (MFP)
Perform hard drive sanitization as required
Provide written evaluations, procedures, checklists and instructions for CIO approval
Provide technical advice and IT Acquisition planning support
Provide off-site support
Provide rapid response for Very Important Personnel (VIP)
Transfer of user data.

Qualifications:

US Citizenship Required
Active Secret Clearance
DoD IAT Level II Baseline Certification Required (Security+ or equivalent as specified in DoD
DoD Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD
Five (5) or more years related experience.

*Position contingent on contract award.

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

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