- Receive incoming calls and schedule, change, cancel, and confirm patient appointments for initial evaluations, exams, tests, consultations, or other office visits.
- Gather patient information from patient and ensure information is thorough, accurate, and updated in the practice management system; verify patient information such as personal information, insurance provider and benefits, benefit plan sponsor, and primary physician.
- Ensure all necessary documentation and preparatory activities have been completed; verify the type of appointment needed.
- Research and follow up on scheduling discrepancies and conflicts; coordinate work with front desk staff, call center staff, techs, and physicians as needed to resolve scheduling issues.
- Act as a resource to patients by responding to inquiries; confirm and verify pre -scheduled appointments; assist patients who are responding to recall notification.
- Complete and fax medical record requests to the provider upon receipt of appropriate authorization.
- Ensure that services and products are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.
- Demonstrate team values through cooperation and consideration of coworkers.
- Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
- High school diploma or equivalent.
- Minimum of one year experience preferred.
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Overtime
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Beckley, WV (Required)
- Beckley, WV: Relocate before starting work (Required)
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Patient Service Representative - Beckley, United States - Mountaineer Employment Solutions
4 weeks ago
Description
*Mountaineer Employment Solutions* is seeking a Patient Services Coordinator for a vision facility in Beckley, West Virginia.*Summary:
Beckley Location
Responsible for coordinating and scheduling patient appointments for office visits.
Answer incoming calls and schedule patients for initial evaluations, exams, tests, consultations, or other procedures.
Maintain and update patient information in the database.
Perform work with a focus on effective communication with the patient, coworkers, and the physician.
*Essential Functions:
Job Type:
Full-time
Pay:
$ $20.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location:
In person % % %%medinfo%%
