- Consistently executes City's phone, platform and CSR service standards to provide excellent customer service
- Displays a positive and professional attitude at all times
- Actively promotes and sells the bank's products and services to prospective and existing customers by using City's customer conversation model to uncover customer needs
- Accurately processes routine banking transactions and service and maintenance requests including, but not limited to, check cashing, deposits, withdrawals, account transfers, loan payments and debit card disputes
- Maintains and balances a working cash supply
- Assists customers with routine maintenance and complex service issues; sees through to complete resolution
- Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
- Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
- Develops and maintains customer relationships; actively seeks referral resources from existing customers
- Refers customers to other departments and business partners appropriately
- Maintains an up to date knowledge of bank products and services
- Maintains general knowledge of the competitive environment
- Completes all training within predetermined time limits
- Adheres to all bank regulatory, audit, and compliance policies and procedures
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
- High school diploma or equivalent
- Demonstrated sales and service skills
- Ability to multi-task, organize, and prioritize to ensure excellent customer service
- Displays professional dress and demeanor
- Personal computer proficiency
- Cash handling experience preferred
- 1-2 years of retail banking experience preferred
- Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes review of the candidate's financial responsibility, character, and general fitness prior to placement in the role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
- Work is generally performed indoors in environmentally-controlled conditions
- Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting 5–10 pounds
- Excellent customer service and sales skills
- Excellent oral communication and listening skills
- Knowledge of (or the ability to learn) the bank's operating systems, policies and procedures
-
Customer Service Representative
5 days ago
City National Bank of WV Beckley, United StatesEqual Opportunity Employer, including disability/vets · Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks ...
-
Customer Service Representative
2 weeks ago
IBEX Beckley, United States PermanentOverview: · As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for m ...
-
Planet Fitness Beckley, United States Part timeTitle: Member Services Representative · Department: Operations · Reports to: Club Manager · FLSA: Non-Exempt · If you would love working for a rapidly growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and suppor ...
-
Senior Customer Service Representative
2 weeks ago
City National Bank of West Virginia Beckley, United StatesSenior Customer Service Representative at City National Bank (on-site)We are an Equal Opportunity Employer Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to Customer Service, Customer Ser ...
-
Senior Customer Service Representative
2 weeks ago
City National Bank of WV Beckley, United StatesSenior Customer Service Representative at City National Bank (on-site) · We are an Equal Opportunity Employer · Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Senio ...
-
Foundrylink Beckley, United States** Member Services Representative Planet Fitness (United PF Partners) Beckley, WV** · ** · Posted 4 days ago · *** · **Member Services Representative Planet Fitness (United PF Partners) Cross Lanes, WV** · **Planet Fitness (United PF Partners)** **Member Services Representat ...
-
Customer Service Representative
5 days ago
Domino's Pizza LLC Daniels, United StatesCompany Description · At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team We have continued to prove we "Put our People First" by making sure our work environment is safe and provides stability for you ...
-
Customer Service Representative
4 days ago
ThompsonGas Bradley, United StatesThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you ...
-
Newrest Raleigh, United StatesSUMMARY : · The primary role of this individual is to engage with business partner customers and flight crew members to address concerns, answer inquiries, and assist with operational needs. This individual is essential to promoting the Newrest brand and creating positive experi ...
-
Newrest Raleigh, United StatesSUMMARY · The primary role of this individual is to engage with business partner customers and flight crew members to address concerns, answer inquiries, and assist with operational needs. This individual is essential to promoting the Newrest brand and creating positive experien ...
-
customer service representative
1 week ago
Family Dollar Northfork, United StatesFamily Dollar - MAIN STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
Customer Service Representative
3 weeks ago
City National Bank of West Virginia Rainelle, United StatesProvides excellent customer service while performing efficient and accurate banking transactions in accordance with bank policies and procedures. Assists customers with routine service requests. Identifies and acts on referral opportunities for new p Customer Service, Customer Se ...
-
customer service representative
6 days ago
Family Dollar Oceana, United StatesFamily Dollar - OCEANA SQUARE - HWY 971 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Comple ...
-
Neptune Enterprises Eccles, WV, United States FreelanceAre you passionate about everything related to vehicles? Do you have a strong customer service mindset and relevant experience in the automotive sector? · Then we are looking for you () to join one of our client companies directly. This position offers the possibility of 2 days o ...
-
PracticeLink/MountainPlex Hinton, United StatesJob Description · Job DescriptionSalary: · Are you humble, hungry and smart? Are you also people smart? At , regardless of role or position, these are the personal traits we look for in a potential new colleague and teammate. · Our culture is built on collaboration, commitment a ...
-
Pharmacy Informatics and Technology Coordinator
3 weeks ago
LifePoint Hospitals Beckley, United StatesRaleigh General Hospital · Who We Are: · People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Raleigh General Hospital is a 300 bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in ...
-
customer service representative
2 weeks ago
Family Dollar Mullens, United StatesFamily Dollar - 269 BLACK EAGLE RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete ca ...
-
Adjunct Chef Instructor – Hospitality
3 weeks ago
West Virginia University Beckley, United StatesDescription · The Hospitality (Culinary Arts) Program at West Virginia University Institute of Technology, located in Beckley, WV invites applications for part-time Chef Instructor positions to teach undergraduate course(s) in the Spring and Fall semesters of 2024. · Qualificat ...
-
Key Carrier Coor
18 hours ago
TJX Companies Beckley, United StatesStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...
-
Experience Coor
1 week ago
TJX Companies Beckley, United StatesStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...
Financial Services Representative 1 - Beckley, United States - City National Bank of WV
Description
Job Description
Job DescriptionEqual Opportunity Employer, Including Disability/Vets
Summary Description
Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serves as primary contact for resolving routine and complex problems on customer accounts. Demonstrates proficiency in handling a variety of tasks and responsibilities including the performance of the essential functions of a CSR as well as the ability to respond to the sales and service needs of bank customers. The amount of time spent performing each function varies based on the personnel and traffic of each branch location. Primary focus is meeting the immediate needs of bank customers, while also looking for opportunities to enhance and expand relationships.
Essential Functions
Position Requirements
Critical Skills / Expertise
