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    Field Service Technician - San Antonio, United States - DEX Imaging

    DEX Imaging
    DEX Imaging San Antonio, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people.

    Working as a Service Technician you can expect:

    • Full time schedule, working 40 hours a week
    • Full benefits, competitive pay, and Profit Sharing
    • Auto allowance and company gas card
    • Opportunity for training, development, and promotion
    • Excellent corporate discounts
    • Employee recognition and rewards program
    • Regular business hours.
    • We value work/life balance.
    • Competitive PTO and Paid Holidays

    If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team.

    What's the opportunity:

    Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Service Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of customers and clients.

    What will you do:

    • Provide service and customer support during field visits or dispatches.
    • Manage all on site installation, repair, maintenance and test tasks.
    • Diagnose errors or technical problems and determine proper solutions.
    • Produce timely and detailed service reports
    • Follow all company's filed procedures and protocols.
    • Cooperate with technical team and share information across the organization
    • Comprehend customer requirements and make appropriate recommendations/briefings.
    • Update job knowledge by participating in educational opportunities; reading professional publications.
    • Build positive relationships with customers.
    • Works as part of a cohesive team within the shop to meet customer needs.
    • Follows all safety practices of the organization when completing work assignments.
    • Helps to maintain company vehicles, inventory and tools in proper working condition.
    • Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership.
    • Maintains communication with the customer and answers questions relative to the work being performed.
    • Makes recommendations for additional work that needs to be completed.

    What you bring to the table:

    • Must possess a valid driver's license
    • Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job
    • Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

    What can DEX provide to you:

    • Opportunity, career development and personal growth.
    • In house training
    • Company culture where we celebrate our team members
    • A place where you can stop going to work and you can start building your career
    Company DescriptionDEX imaging was founded in 2002 with the goal of becoming the nation's largest independent imaging dealer. Our innovative strategies have revolutionized how dealers do business today. We are the dominant force in the marketplace due to our focus on quality, service and community outreach.

    As one of the nation's leading providers of document imaging equipment, DEX imaging not only sells and services the world's top-performing copiers, printers, and MFPs, we also provide an extensive range of on-site and off-site support services for clients who have specialized document production demands. We don't just offer service, we redefine it.

    When you work with DEX, you're not joining a are becoming part of a team, part of a family and part of a culture. We don't want you to work; we want you to work towards a better future. DEX imaging is dedicated to our team's growth and we pride ourselves on establishing long-term careers.

    Company Description

    DEX imaging was founded in 2002 with the goal of becoming the nation's largest independent imaging dealer. Our innovative strategies have revolutionized how dealers do business today. We are the dominant force in the marketplace due to our focus on quality, service and community outreach. \r
    \r
    As one of the nation's leading providers of document imaging equipment, DEX imaging not only sells and services the world's top-performing copiers, printers, and MFPs, we also provide an extensive range of on-site and off-site support services for clients who have specialized document production demands. We don't just offer service, we redefine it.\r
    \r
    When you work with DEX, you're not joining a are becoming part of a team, part of a family and part of a culture. We don't want you to work; we want you to work towards a better future. DEX imaging is dedicated to our team's growth and we pride ourselves on establishing long-term careers.
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