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    Retail Customer Service Specialist - Nampa, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Nampa, United States

    4 weeks ago

    Idaho State Job Bank background
    Description


    Retail Customer Service Specialist at Telephone & Data Systems in Nampa, Idaho, United States Job Description The Retail Consumer Specialist is a cross-trained, multi-skilled agent.

    You will be capable of handling first level escalated Retention, Sales and Customer Care calls interactions for residential customers, face to face and over the phone.


    Position Details:
    + Pay rate:
    $19.88 per hour. + $1,000 sign-on bonus (paid in full after 30 days of employment).


    Work Location:
    180 Caldwell Blvd

    , Nampa, Idaho Work Schedule:

    After the first three weeks of paid training, your scheduled shift will be Monday through Friday, 9:00am-6:00pm MT with a rotating Saturday.

    But wait, there's more + Full benefits package, including Medical, Dental, Vision, and life insurance that start on Day 1 + Vacation and sick time accruals beginning day one of employment.

    + Associate discounts on eligible TDS products and services.


    Essential Functions:
    + Protecting existing revenue by retaining customers that are calling asking to disconnect their service, or are at risk of leaving TDS, due to service failures, competitive offers, and billing issues. + Promoting and demoing services as well as selling to new prospect customers. + Demonstrate strong sales skills, negotiation, save techniques, and interpersonal communication. + Maintain long term customer relations with the existing customer base while reducing churn and increasing revenue. + Demonstrate independence and self-sufficiency. + Maintain exceptional attendance and promptness for work to positively impact the Company and position peers to meet customer needs. The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $19.88 per hour. + Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests, as well as identifying needs and selling services to both prospect and existing customers. Uses save techniques that involve negotiation & interpersonal communication skills in order to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue. + Deliver sales and retention results through providing exceptional customer service. Exceed or meet monthly goals including increased revenue and retention metrics. + Resolves complex/escalated customer problems in partnership with To view full details and how to apply, please login or create a Job Seeker account
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