Front Office Manager - Santa Ana, United States - Embassy Suites Santa Ana
3 weeks ago
Description
Join our team Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newestFront Office Manager
Purpose for the Position:
To coordinate front office activities of hotel or motel and resolve problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries; to maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel.
FEATURED BENEFITS:
-
_Medical, Dental, Vision, Life and Disability Insurance_:
-
_FSA_:
-
_Employee Assistance Program _:
-
_401K and ROTH 401K_:
-
_Growth opportunity_:
-
_Paid Time Off_:
-
_Sick Time Off_
Essential Responsibilities:
- Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
- Confers and cooperates with other managerial staff to ensure coordination of hotel activities.
- Answers inquiries pertaining to hotel policies and services.
- Arranges for private telephone line and other special services.
- May patrol public rooms, investigate disturbances, and warn troublemakers.
- Participate in the recruitment process for front office staff, including reviewing resumes, attending interviews and hiring applicants.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Develops shortterm and longterm financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
- Participates in the preparation of the annual hotel budget.
- Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- All other duties as assigned by a manager or supervisor.
Skills and Abilities:
- Previous Front Office Management Experience preferred
- Hilton and OnQ experience preferred
- Minimum of 3 years hospitality experience
- Experience Managing a team
More jobs from Embassy Suites Santa Ana
-
Sales Manager
Santa Ana, United States - 4 days ago
-
Front Desk Supervisor
Santa Ana, United States - 3 weeks ago