- Complete daily system checks of the SCADA system hardware/software health. Identify and document issues, present resolution plans to management, and execute closure.
- Support action plan reviews provided by project teams to support SCADA system patching and upgrade efforts.
- Perform complex and advanced troubleshooting and debugging on system software, hardware, and networking equipment.
- Assist in the implementation and enforcement of system security policies.
- Provide SCADA database and display management, configuration, and access support functions.
- Engage with the team to provide assistance with programming field equipment (Smart Meters, Data Concentrators, RTUs, IEDs, etc.) and troubleshooting SCADA system communication issues.
- Build and maintain strong relationships with customers and contractors.
- Gain in-depth knowledge of customer software use cases and support troubleshooting of complex situations.
- 3+ years working with Linux and/or Windows servers
- 1+ year of system/network administration
- BS or MS degree from an accredited institution in Electrical Engineering, Systems Engineering, Computer Engineering, Computer Science or related field
- Virtual server environments
- UNIX/Linux/Windows operating systems
- Experience with enterprise networking equipment
- C/C++ and/or python
- Experience investigating and solving software issues in a real-time environment
- Excellent analytical and problem-solving skills
- Excellent organization, interpersonal, and communication skills
- Strong commitment to providing superior customer service
- Active Top Secret Government Clearance or the ability to obtain one
- Experience working in U.S. Government environments
- Experience in one or more of the following areas: ICS/SCADA protocols, system design, application, network communications
- ORACLE and/or MS-SQL
- Splunk
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Description
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