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Accounting Manager
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Accounting Manager
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Senior Account Manager - Clayton, United States - True Media
Description
Open position in all True Media office locations including Kansas City, MO, Columbia, MO, St.Louis MO, and Minneapolis, MN; Hybrid work schedule:
in office/remote.
We're looking for a dedicated and personable senior account manager to maintain client accounts and serve as our main point of contact.
Essential Duties And Responsibilities. (Other Duties May Be Assigned)
Serve as the main point of contact in all matters related to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Develop and manage statements of work that meet client needs, outline the agency's services and compensation, and minimize the agency's risk.
Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, and then manage scope changes or additional needed changesGenerate progress reports for clients and senior leaders within the organization
Handle inquiries and requests from customers and address their needs
Driving the end-to-end media process between the client and internal teams
Partnering closely with campaign management on campaign activation, trafficking, and optimizations
Owning communication and updates with clients and internal stakeholders regarding campaigns
Working closely with data analytics to ensure reporting accuracy
Sharing actionable insights and recommendations to support supplier's strategy and driving incremental revenue
Supporting / Overseeing monthly campaign billing, ensuring accuracy and delivery
Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up
Collaborate on Quarterly Business Reviews
Maintain relationships, manage the day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount
Lead campaign kick-offs and performance discussions with clients
Deliver on all role-specific accountability metrics and goals
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
5+ years experience in account management in a marketing or media agency setting
Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs
Experience in building media plan recommendations
Excellent follow-through and no hesitation in ensuring accountability across teams
Familiarity with analytics, advertising data / tech, and DMP technologies
Problem-solving skills
Willingness and desire to be a key individual contributor and strong team player
Strong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skills
Ability to be clear, concise, and effective in communication
Capability to work proactively under pressure and handle multiple ad hoc requests
High level of comfort escalating and presenting key issues to management
Experience leading and collaborating with cross-functional teams
Education
Bachelor's degree from a four-year college or university, degree or concentration in advertising, marketing, or communications preferred
Total Perks Package
The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Philanthropy:
True Giving (Includes volunteer time and 100% company match for employee donations to agency charity)
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 3% match
Work/life benefits, including mental health and wellbeing support
Robust Paid Time Off program, increasing with years of employment
Paid holidays, including agency closing Christmas Eve-New Years Day
Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank
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