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Field Service Technician - Charlotte, United States - EAM-Mosca Corp.
Description
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Charlotte, NC region.
EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.
EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.
The Field service techs responsibilities include:
· Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
· Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.
· Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
· Ability to work closely with Mosca Engineering to provide the highest level of customer service.
· Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
· Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
· Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.
Skills Required:
· Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts
· Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC's
· Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.
· Able to use a multimeter, perform point to point, read electrical schematics and trace
· Able to use and read Calipers micrometers.
· Able to take initiative and work independently on a regular basis
· Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.
· Able to travel extensively within the U.S. Monday thru Friday %)
Team, Training and Support:
· In-house training with continuous on the job field training with senior field staff
· Company car
· Corporate expense account / credit card
· Company laptop and cell phone
· All required Personal Safety Equipment
· Company logoed clothing
· All supporting parts inventory needed for equipment maintenance
· Company supplied tools
Experience and education:
· Minimum 3 years of field or plant equipment maintenance experience.
· Corrugated Industry experience a plus
· Mechanical understanding of strapping machines, Mosca preferred
· High school diploma
· A valid driver's license
· Solid Mechanical / Electrical background
· PLC experience preferred
· Associates Degree a plus
Excellent Pay and Benefits package:
· Medical, Dental and Vision benefits
· 401(k) retirement savings program
· Paid vacation and holidays
· Life Insurance
· Employee assistance programs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
