- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
- Performs "Happy Check" phone calls.
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
- Knowledge of Service Titan software a plus
- Knowledge of inside sales a plus
- Bilingual a plus
- Pay— We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Commissions - CSRs are able to make commissions on memebership sales on top of base pay
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Call Center Representative - Pleasantville, United States - Mister Sparky of Pleasantville, NJ
1 week ago
Description
Join Our Team of Professional ElectriciansDo you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you'll be fit for our team Opportunities for professional electricians and customer service professionals are now available across the country.
JOB SUMMARY
This position answers incoming client telephone calls. CSR is also responsible for making out bound calls to schedule service calls. CSR is responsible for making out bound "Happy Check" calls about service visits.
JOB DUTIES
Job Type: Full-time
Salary: based on experience
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.