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Pleasantville

    Call Center Representative - Pleasantville, United States - Mister Sparky of Pleasantville, NJ

    Mister Sparky of Pleasantville, NJ
    Mister Sparky of Pleasantville, NJ Pleasantville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionJoin Our Team of Professional Electricians
    Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, youll be fit for our team Opportunities for professional electricians and customer service professionals are now available across the country.

    JOB SUMMARY
    This position answers incoming client telephone calls. CSR is also responsible for making out bound calls to schedule service calls. CSR is responsible for making out bound "Happy Check" calls about service visits.

    JOB DUTIES
    • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
    • Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not
    • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
    • Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
    • Performs "Happy Check" phone calls.
    MINIMUM REQUIREMENTS
    • High school diploma or equivalent required
    • Above-average verbal and telephone communication skills are essential
    • Must have good computer software skills
    • Prior customer service experience preferred
    • Knowledge of Service Titan software a plus
    • Knowledge of inside sales a plus
    • Bilingual a plus
    We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true, our employees come first How do we prove it? First things first.
    • Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
    • Commissions - CSRs are able to make commissions on memebership sales on top of base pay
    So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you

    Job Type: Full-time

    Salary: based on experience
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