- Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
- Contribute to product improvements by filing bugs and design change requests, and help developers fix and ship them to production to prevent customers from being impacted.
- Drive root cause analysis and service improvements involving bug fixes in close partnership across several Engineering teams.
- Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to sales teams and partners.
- Create process or troubleshooting documentation that enables a knowledge base for Tier 1 and Tier 2 support teams.
- Conduct data and trend analysis to create insightful customer stories influencing Platform ENGG team product roadmaps and gaps, business decisions, and training/readiness content.
- Collect and align customer/partner feedback on Client products and services (e.g., surveys, listening systems); acts as the voice of the customer by providing actionable feedback across groups (e.g., product team, account management, services leadership team) about customer/partner experience and competitor threats; proposes new initiatives to anticipate risks
- Provide thought leadership to influence strategy when engaging with customers and partners and contribute to business case development for policy changes and engineering asks.
- Drive revenue to upsell during consultations by identifying and recommending customer-centric optimization opportunities.
- Prioritize and deliver against client-planned technical initiatives. This can be in the form of specific client work, consultations, implementations, and/or scaled solutions.
- Support effective rollouts of new pilots and features. Participate in Engineering-led bug bashes to help launch stable and low-friction releases to markets globally.
- Anticipate customer issues to design and automate platform checks to engage with Engineering proactively before customers escalate.
- Establish requirements and collaborate with others across the organization to build monitoring and diagnostic tools that automate the discovery and resolution of issues.
- Occasional night and weekend on-call work is required.
- Must have 3 years experience in a technical support or software development organization.
- Must have 3 years of experience running online systems built on Azure or similar cloud providers.
- Must have 2+ years of experience in Python, C#, JavaScript, or object-oriented programming (OOP) languages.
- A competitive pay range of $38/hr- $40/hr (depending on experience).
- 15 days per year of Paid Time Off (PTO).
- 9 paid holidays per year (which includes 1 personal floating holiday).
- 401(k) retirement plan with company match.
- Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
- Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.
-
Service Engineer
3 weeks ago
Ascendion Redmond, United StatesAbout Ascendion : · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent ...
-
Service Engineer
1 day ago
Ascendion Redmond, United StatesAbout Ascendion : · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent ...
-
Senior Service Engineer
1 day ago
Ascendion Redmond, United StatesAbout Ascendion: · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent s ...
-
Microsoft365 Service Engineering Support
3 weeks ago
AppLab Systems, Inc Redmond, United StatesTitle : M365 Service Engineering Support: · Location : Redmond, WA (onsite from day 1 ) · Candidate must be in PST time zone ( CA, AZ, OR, WA) · # of Positions Open: 3 · Handle escalations for Microsoft Teams, Mesh, and Viva services. · Manage and resolve tickets, ranging from si ...
-
M365 Service Engineering Support
3 weeks ago
Talent Groups Redmond, United StatesRole: M365 Service Engineering Support · Location: Redmond, WA (onsite from day 1 ) · Contract · Job Description · Handle escalations for Microsoft Teams, Mesh, and Viva services. · Manage and resolve tickets, ranging from single-user issues to global incidents. · Support both c ...
-
Service Engineer 4
4 weeks ago
Kforce Redmond, United StatesResponsibilities · Kforce has an enterprise client in Redmond, WA that is seeking a Service Engineer 4. Responsibilities: Service Engineer 4 will fine-tune and improve a variety of sophisticated software implementation projects · Gather and analyze system requirements, documen ...
-
Service Engineer I
3 weeks ago
CyberCore Technologies Redmond, United States**TS/SCI Clearance w/Polygraph Required** · Service Engineer Level 1 · WE Night S, SU 12; Night Th, Fri 8 · Strong college hire or 1-2 years of experience in service operations. Demonstrated experience diagnosing/debugging faults in complex services or distributed systems. Wor ...
-
Service Engineer I
1 week ago
CyberCore Technologies Redmond, United States**TS/SCI Clearance w/Polygraph Required** · Service Engineer Level 1 · WE Night S, SU 12; Night Th, Fri 8 · Strong college hire or 1-2 years of experience in service operations. Demonstrated experience diagnosing/debugging faults in complex services or distributed systems. Workin ...
-
Principal Service Engineer IS, Service Owner
1 week ago
Providence Health & Service Redmond, United StatesJob Description · Principal Service Engineer IS, Service Owner - *hybrid within the Providence footprint of states (WA, OR, CA, MT, NM, TX, AK) · We are looking for a Principal Service Engineer to act as service owner for our highly secure, Cybersecurity Maturity Model (CMMC) 2. ...
-
Service Engineer 1
3 days ago
Orion Consortium Redmond, United StatesTS/SCI FS poly required. · Strong college hire or 1-2 years of experience in service operations. Demonstrated experience diagnosing/debugging faults in complex services or distributed systems. Working knowledge of enterprise network gear including routers, switches, and load bal ...
-
M365 Service Engineering Support
3 weeks ago
Excelon Solutions Redmond, United StatesJob Description · Job DescriptionPlease only submit your Top 3 candidates: · Case 1 ( candidate is in EST time zone very strong willing to relocate can we submit ) NO · Case 2 ( candidate in CST time zone can we submit ) No · The current geographical location should in PST time ...
-
NVIDIA Redmond, United States Full timeWe are seeking a · highly skilled Senior Infrastructure System Software Engineer with Kubernetes-based infrastructure experience to join our Omniverse Infrastructure team The ideal candidate will have a solid understanding of system software design principles and experience in de ...
-
Service Engineer
3 weeks ago
BCforward Redmond, United StatesService Engineer · BCforward is currently seeking a highly motivated Service Engineer remote opportunity. · Position Title: Service Engineer · Location: · Remote · Anticipated Start Date: · ASAP · Please note this is the target date and is subject to change. BCforward will ...
-
Service Engineer
2 weeks ago
Ascendion Redmond, United StatesAbout Ascendion : · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent ...
-
Service Engineer
2 weeks ago
The Ladders Redmond, United StatesOverview · Who We Are: · Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their busin ...
-
Service Engineer II IS, Power BI
1 week ago
Providence Health & Service Redmond, United StatesJob Description · Service Engineers collaborate with developers and program managers to create comprehensive requirements for producing top-quality, actionable Power BI Reports and Azure Data Factory pipelines. Service Engineers are responsible for designing, operating, expandin ...
-
Service Engineer
3 days ago
MICROSOFT CORP Redmond, United States Paid WorkResearch and test operating systems-level software compilers, and network distribution software. Plan, architect, deploy, or support complex client/server or base software systems. Set operational specifications and formulate and analyze software requirements. Establish standards ...
-
Service Engineer 4
3 weeks ago
Kforce Redmond, United StatesResponsibilities · Kforce has an enterprise client in Redmond, WA that is seeking a Service Engineer 4. Responsibilities: · Service Engineer 4 will fine-tune and improve a variety of sophisticated software implementation projects · Gather and analyze system requirements, docume ...
-
Service Engineer 1
2 weeks ago
BCforward Redmond, United StatesBCforward is currently seeking a highly motivated Service Engineer 1 Job for an opportunity at Onsite 5 days/week, Redmond, WA · Position Title: Service Engineer 1 · Location: Onsite 5 days/week, Redmond, WA · Anticipated Start Date: ASAP · Please note this is the target date a ...
-
Service Engineer 1
2 weeks ago
Experis Redmond, United StatesOur client, a leader in digital advertising technology, is seeking a Service Engineer to join their team. As a Service Engineer, you will be part of the Global Support team supporting the Technical Support Team. The ideal candidate will have strong debugging and troubleshooting s ...
Service Engineer - Redmond, United States - Beyondsoft
Description
Who We Are:
Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.
WHAT WE'RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to
POSITION SUMMARY:
Our Redmond-based client is seeking a Service Engineer for an Onsite based position in Redmond WA.
Responsibilities
Qualifications
WHAT WE HAVE TO OFFER:
Because we know how important our people are to the success of our clients, it's a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.
Service Engineer professionals in Redmond
-
Divya Tripathi
Data Analyst
-
Akshata Kumbhar
Quality Engineer | SDET, Test Automation