Lead Field Service Technician - Independence, United States - Honeywell

Honeywell Independence, United States

2 weeks ago

OTHER

Description

Join a team recognized for leadership, innovation and diversity

ABOUT THE ROLE

This
is a customer facing role tasked with traveling to customer sites for purposes
of quality control of work performed by the technical team, and to maintain and
further build customer relationships. You will maintain that on-site
installation, servicing, improvements and repair processes of complex equipment
and building control systems has been successfully attained and that all
customer needs have been met. You will
apply the your knowledge and experience of remote access to building management
systems (BMS).You will achieve continuous improvement initiatives in
the field to quickly fix any administrative difficulties relating to delivery
and installation of proper equipment.

Key
Responsibilities:
Resource
planning including identifying, forecasting, and allocating best fit
solutions.
Monitoring of results of
labor dispatch confirming that projects have communicated when a location
is ready to be monitored.
Defining the service scope
with customer and sales department.
Monitor cost and overall
parts and labor dispatch.
Work with cross
functional teams on installation and parts lists, and vendors to obtain
schedules of service site visits.
Manage customer expectations,
obtain customer sign-off, and monitor final invoicing preparation.
Data collection and analysis
for decision making including job completion time, technician performance,
customer feedback, and equipment maintenance history.
Collaborate with Account
Managers for in person customer visits at locations and sales offering
events.

This
position requires travel within the United States, Puerto Rico, and Canada. A
corporate credit card, phone, and rental car will be provided for travel (No
expenses come out of your pocket). Minimal carrying requirements for
equipment/tools. You will use your laptop during on-site visits.

YOU MUST HAVE:
High School diploma or equivalent
4 years minimum experience interacting directly with customers.
2 years minimum experience in technical support delivered on-site or remotely.
1 year minimum experience with supporting building automated systems and controls.

WE VALUE:
Bachelor's degree in engineering or computer science
Certified building controls technician for HVAC and lighting
Adherence to raise and maintain standards of excellence for execution of all processes
Strong communication skills
PMP certification

Additional Information

JOB ID: HRD229604

Category: Customer Experience

Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States

Nonexempt

Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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