Process Improvement Analyst/customer Service - Richmond, United States - Adientone

Adientone
Adientone
Verified Company
Richmond, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Work hands-on with internal and/or external customers and stakeholders to understand business processes.

  • Gather process information through interviews, observations, surveys, and workshops.
  • Facilitate brainstorming sessions to identify opportunities for improvement.
  • Capture and analyze process data to identify problems and establish baseline metrics.
  • Propose recommendations for process improvement.
  • Document business and technical requirements for desired process solutions.
  • Facilitate and participate in user testing to ensure process solutions are accurate and stable.
  • Lead in preparing and delivering user training for process solutions.
  • Provide ongoing support for implemented solutions, including maintenance and enhancements.

Job Types:
Full-time, Contract


Pay:
$ $29.00 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
In person
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