- Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.
- Ability to define problems collect data and establish facts through proper investigations.
- Utilize Loss prevention reporting tools to identify internal and external losses.
- Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.
- Responsible for building cases by collecting evidence using all available tools.
- Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.
- Develop positive work relationship with state and local law enforcement agencies.
- Assist the leadership team in enforcing policies and procedures.
- Partnership with local Law Enforcement and Mall Security
- Stay current on ORC trends in partnership with other retailers and vendors.
- Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600+ stores in US and Canada.
- Identifying and share deficiencies with Global Business Partners.
- Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.
- Identify and surveil fence locations.
- Ability to complete multiple tasks with minimal supervision.
- Identifying opportunities and supplying feedback regarding tests and new initiatives.
- Communicate ongoing investigations to their respective Market and Area teams.
- Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.
- Host periodic meetings with other retailers to discuss trends and solutions of shrink.
- College degree in criminal justice preferred or equivalent years of experience.
- Strong analytical and problem-solving skills
- Experience with Organized retail crime preferred.
- Strong organization and time management skills
- Excellent verbal and written communication skills
- Strong professional maturity and the ability to deal with sensitive and confidential information.
- Proficient in Microsoft applications
- Valid Driver's license
- Ability to travel at least 40% of the time with occasional international travel.
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Loss Prevention Specialist - Miami, United States - H&M
Description
About the Role:
As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.
This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Miami, FL or Atlanta, GA.
A Day in the Life:
Additional Accountabilities:
Who You Are:
