Assistant Manager - Comstock Park, United States - Planet Fitness

Planet Fitness
Planet Fitness
Verified Company
Comstock Park, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:


  • Assistant Manager

Job Summary
JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan.

The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun.

We seek to hire, retain, review, recognize, and promote based on our core values and look for employees who share our core values.


The
Assistant Manager is a key resource and part of a small management team responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Additionally, the Assistant Manager must demonstrate leadership in dealing with members, working closely with the Club Manager as well as giving direction to employees.

This position is an hourly, non-exempt position that reports to the Club Manager of the assigned club. All job duties are performed in-person at the assigned club.


Responsibilities and Duties
Essential Duties

  • Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Participate and provide quality control for the staff in all front deskrelated activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member signup.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Assist the Club Manager to recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
  • Assist the Club Manager with Staff Management and provide backup support to the Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Assist in training / retraining staff members to ensure superior customer service is the standard that all members receive.


  • Member service oversight

  • Ensuring staff is providing a superior customer experience at all times. Also ensure brand and JP Management processes are executed flawlessly.
  • Resolving employee issues or concerns.
  • Establish and maintain a positive atmosphere within the staff.
  • Assist in overseeing cleanliness and maintenance of the facility.
  • Assist in tracking of supplies using specific budgets based on club requirements.
  • Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Provides backup support for any employee who is absent, including but not limited to the club manager, front desk staff, and third shift.
  • Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
Perform basic maintenance of club equipment, which includes but is not limited to:

replacing *overhead light and tanning bulbs, signage, *ceiling tiles, upholstery, batteries, dispensers; troubleshooting TVs/cable/internet; lubricating exercise equipment; completing simple vacuum repairs; *may require the use of a ladder.

Essential Physical Functions

  • Continual moving, standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
  • Must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes using toxic cleaning chemicals using acceptable safe practices on a daily basis.

Qualifications and Skills

  • High school diploma/GED equivalent required. Associates Degree or equivalent experience preferred.
  • Must be 18 year of age or older.
  • Current CPR Certification required; paid for by employer.
  • Must work an average of 3540 hours per week, including at least one weekend shift (6 hours minimum) per week.
  • Successful completion of Monterosso PFU Learning Pathway
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Shift Lead or fitness trainer at a Planet Fitness, at least three months experience preferred.
  • Solid supervisory, diplomacy and listening skills.
  • Hard working, enthusiastic and energetic Strong problem resolution skills.

Salary and Benefits

  • Competitive starting wage of $16 an hour with potential advancement after 6 months; plus $2 shift premium between the hours of 10pm6am
  • Benefits:
  • 401K program with excellent company match
  • Generous paid time off, PMLA, and shortterm disability
  • Health, vision and dental benefits
  • Flexible pay options (Ondemand pay and mobile Earned Wage Access)
  • Free Black Card gym membership
  • Online education, and potential enrollment in leadership and executive mentoring program
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time._
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