Team Leader - Shelton, United States - Chick-fil-A | Shelton CT

Description

Role Summary:

The Team Leader role will serve our restaurant by supporting Supervisors and maintaining a timely run shift and being the first line of leadership to show care for our team.

They are expected to fix restaurant issues and address bottlenecks to ensure food is constantly moving. Team Leaders should have a fundamental understanding and ability in every position.


Dependent upon Front of House or Back of House responsibilities include:

• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Provide feedback to employees regarding their performance
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures and ensure that team members are complying with the same during their assigned shifts
• Running breaks on time
• Ensure TM's are clocking in and out on time
• Moving TM's as needed
• Make sure store is clean
• Problem solving
• Communicating to Supervisors and Directors
• Caring for our TM's
• Assisting TM's in finding coverage for shifts as needed.
• Training
• Recording Waste
• Recording Transfers
• Answering the Phone
• Guest Recovery
• Catering Help
• Discipline
• Pre-Closing/Closing/Opening Restaurant

Qualifications/competencies:

- willing to learn new skills
- a strong team player who works well with others
- attention to detail
- ability to multi-task
- uncompromising integrity

• Prior successful experience in a supervisory role is required

Why work here?
- **Opportunity*

• At ChickfilA, the Team Member role is more than just a job, it's an opportunity. In addition to working directly for an independent Owner/Operator team members gain life experience that goes far beyond just serving a great product in a friendly environment.

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Flexible Hours:

• You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

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Closed Sundays

• All ChickfilA restaurants are closed on Sundays so you can have a day off to spend with family and friends.

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Competitive Pay

• Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.

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Leadership Development:

• Our leaders are invested in seeing you grow and develop, regardless of whether you come onboard as a leader or a team member. We offer a pathway for internal advancement as well as corporate opportunities such as participating in grand openings of other ChickfilA restaurants around the country.

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Make a difference in your community

• ChickfilA Shelton is committed to impacting its community in meaningful way. You can be part of team that will make a tangible impact in people's lives and in a community.

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Additional Benefits for qualifying participants: Health insurance, Vision Insurance, Meal Discounts on shift, college scholarships for those qualify, paid team outings and events throughout the year, uniform provided
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It's a Great Culture in which to work

• At ChickfilA, our Operators consider their team members to be more than just employees, they are a highly valued part of each ChickfilA restaurant.

REQUIREMENTS:

• Minimum 16+ years old
• Previous customer service experience preferred
• Previous leadership experience required
• Hardworking
• Teamoriented
• Friendly
• Honest
• Great customer skills

Chick-fil-A, Inc., Founder S.

Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House).

Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center.

Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales.

Today, Chick-fil-A is America's #1 fast food restaurant.