Bartender/server - Aliso Viejo, United States - Buffalo Wild Wings | SC Wings, LLC
Description
Job Summary
Our servers are tasked with the primary responsibility of creating a unique and personal experience for Buffalo Wild Wing's Guests by enthusiastically and effectively presenting food and beverage options.
Job Duties and Responsibilities
- Takes drink orders from customers and servers.
- Prepares and serves alcoholic and nonalcoholic drinks in accordance with standard recipes.
- Mixes ingredients for cocktails and service wine and bottle or draft beer.
- Rings drink orders into register, collects payment and makes changes.
- Washes and sterilizes glassware and prepares garnishes for drinks.
- Provide a warm welcome to guests upon arrival and personally engage with guests through conversations supporting current sports events and other promotional activity
- Present food and beverage options in an informative, friendly, and enthusiastic manner
- Inform guests of specials and/or promotions (food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the guest's dining experience
- Write Guest food orders on slips, memorize orders, and enter orders correctly into PointofSale system for transmittal to kitchen staff
- Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Serve food and/or beverages to guests to ensure an exceptional dining experience
- Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction
- Inform Managers as needed
- Follow steps of service and other CSP's (Company Standard Procedures)
- Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaning
- Collect and accurately process Guest payments
- Remain knowledgeable of current marketing initiatives and upcoming events to proactively inform guests and invite them to return
REQUIREMENTS:
- Must be 21 years of age or older
- Preferably at least 1 year of previous bartending experience
- Superior customer service and hospitality skills
- Excellent time management and organizational skills with strong attention to detail
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