- Assist the doctor with patient care and eye examinations.
- Clearly explain the preliminary testing process to patients, administer each test, and accurately document the results in EMR.
- After exam, transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
- Schedule appointments and manage exam books according to Company guidelines, call appointments in accordance with company policy to confirm time. Contact no shows and cancellations, complete nightly patient readiness tasks.
- Have a basic understanding of MVC plans and be able to articulate plan benefits to patients.
- Preauthorize insurance in accordance with standard operating procedures.
- Maintain patient flow to allow for doctor effectiveness.
- Answer patients' clinical questions in person and over the telephone. Triage ocular emergencies. Schedule annual eye exams.
- Maintain complete and accurate patient records according to Company standards.
- Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
- Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
- Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
- Clean and maintain equipment in the pretesting room and exam lanes; cover equipment nightly.
- Maintain clinical supplies and ensure inventory is not expired.
- Works at each location at least once annually and observes patient flow and provides input to maintain efficiencies and promote best practices. Acts as an ambassador and leads by example.
- Develop and maintain a good working relationships and regular communications with clinical support staff, Lead Doctor, General Manager, and Territory Director.
- Assist store GMs with hiring, onboarding, training and development inclusive of CS certification, and peer and chart reviews of clinical associates.[RP1]
- Responsible for conducting training with team to ensure completely cross trained between pretest and clinical functions.
- Conduct touch bases with Lead Doctor, General Manager, TD, and staff to review and strategize business goals, Company communications, and best practices to enhance patient care.
- Travel to locations and provide coaching and training to associates to manage patient flow, pretest, offer retinol imaging, accurately document medical records, complete confirmation calls, verify insurance, and manage contact lens inventory with excellence.
- Use sound judgment to remove obstacles and find resolution in the patient/customer experience.
- Execute compliance of company learning initiatives among multiple teams.
- Participates in Telemedicine and specialized trainings and support in the execution of all responsibilities assigned to Telemedicine.
- Ability to work flexible schedules to meet changing business demands to include traveling to other locations.
- Two (2) year of related experience
- Medical Office/business professionalism required
- Optical or Healthcare background preferred
- HS diploma, GED or equivalent related job experience
- Patient advocate
- Excellent customer service skills
- Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
- Ability to communicate clearly and effectively with other associates and patients
- Detail orientated and well organized
- Energetic and self-motivated
- Team player
- Excellent problem solving ability
- Ability to multi-task
- Exhibit empathy in all interactions
- Ability to read, analyze and interpret documents
- Outstanding oral and written communication skill
- Ability to accurately and efficiently enter data into systems
- Proficient with retail math
- Make independent decisions supported by brand objectives
- Travel between stores
- Must have own vehicle and be an insured, licensed driver in current state of residence
-
Clinical Assistant
3 weeks ago
i-Health Inc Eden Prairie, United StatesThe Clinical Assistant is responsible for providing patient care in the clinic and related administrative duties. · This is a part-time position based primarily out of our Eagan and Eden Prairie locations. The tentative schedule will look like Monday and Wednesday afternoons in ...
-
Clinic Assistant
3 hours ago
Children's Hospitals and Clinics of Minnesota Minnetonka, United StatesAbout Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit sys ...
-
Clinical Assistant
6 days ago
Revo Health Edina, United StatesThis role is responsible for providing patient care in the clinic and related administrative duties. · This is a part-time position working every other Weekend in our Edina Orthopedic Urgent Care, 8am - 8pm Saturday and Sunday · A $1500 sign-on bonus will be offered, payable on ...
-
Clinical Assistant
3 weeks ago
Minnesota Urology P.A. Edina, United StatesMN Urology is currently seeking a full time Clinical Assistant (RN) in Edina, MN. · Monday-Friday · Regular Daytime Hours, No Evenings, No Weekends, No Holidays · Minnesota Urology is the largest independent urologic specialty practice in the state of Minnesota and was formed as ...
-
Assistant Clinic Director
2 weeks ago
IV Nutrition Hopkins, United StatesJob Description · Job DescriptionIV Nutrition · POSITION DESCRIPTION · POSITION TITLE: Assistant Clinic Director · STATUS: Exempt $28.00-$31.00 per hour · ROLE · This position assists the Clinic Director in managing the application of intravenous vitamins for outpatient infusion ...
-
Clinic Assistant
1 day ago
Children's Minnesota Minnetonka, United States Part timeAbout Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit syst ...
-
Clinic Assistant
6 days ago
Regions Hospital Maplewood, United StatesPosition Title: Clinic Assistant · QUALIFICATIONS: · REQUIRED TESTING: · Alpha-numeric data entry test (4,000 keystrokes) · Medical Terminology test · REQUIRED: · High School diploma or GED · Meets one of the following: · Graduate of a formal training program in medical recep ...
-
Clinic Assistant
1 week ago
Children's Minnesota Saint Paul, United StatesAbout Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit sys ...
-
Clinical Assistant
2 days ago
Colon & Rectal Surgery Associates Burnsville, United StatesThe Clinical Assistant is responsible for providing patient care to patients by assisting with diagnostic tests, procedures, and treatments ordered by the physician. · This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Burnsville and Edina locations. · A $ ...
-
Clinical Assistant
2 weeks ago
i-Health Inc Burnsville, United StatesThe Clinical Assistant is responsible for providing patient care in the clinic and related administrative duties. · This is a part-time position working: · Monday PM Eagan Clinic - Approx. 12:30p - 4:30p · Tuesday - Occasional make-up clinics · Wednesday AM Edina Clinic - App ...
-
Clinical Assistant
4 weeks ago
Revo Health Edina, United StatesThis role is responsible for providing patient care in the clinic and related administrative duties. · This is a full-time position. Our of our Edina& Eagan locations. · Monday at Edina 8:30 - 5pm · Tuesday 7am - about 3pm · Wednesday at Eagan 8:30 - 5pm · Thursday various h ...
-
Lab Assistant Clinic
3 weeks ago
Ridgeview Medical Center Chanhassen, United States Regular, Full timePurpose of Job · This position is responsible for performing a variety of laboratory procedures in accordance with Ridgeview Medical Center philosophy, policies and procedures and in accordance with all regulatory agencies. Also, responsible for performing lab front desk customer ...
-
Clinical Assistant
3 weeks ago
Midwest Plastic Surgery Edina, United StatesThe Clinical Assistant is responsible for providing patient care in the clinic and related administrative duties. · This is a full-time position working M-F between the hours of 7:30 am and 5:00 pm out of Midwest Plastic Surgery in Edina, MN. · Midwest Plastic Surgery is an ope ...
-
Clinic Assistant
2 weeks ago
Children's Hospital Association Edina, United States: · About Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profi ...
-
Clinic Assistant
1 day ago
Twin Cities Spine Minneapolis, United States Full timeJob Status: Full Time, Monday through Friday. Hours will vary between 7:00 am and 5:30 pm. Partial shifts are not available. · Location: Minneapolis with rotation to remote clinics as business dictates. · Job Summary: · We are seeking a full time, motivated and talented Clini ...
-
Clinic Assistant
1 week ago
Children's Hospitals and Clinics of Minnesota Minneapolis, United StatesAbout Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit sys ...
-
Clinical Assistant
5 days ago
Minnesota Urology P.A. Minneapolis, United StatesJob Description · Job DescriptionMN Urology is currently seeking a full time Clinical Assistant (RN) in Brooklyn Park, MN. · Monday-Friday · Regular Daytime Hours, No Evenings, No Weekends, No Holidays · Minnesota Urology is the largest independent urologic specialty practice in ...
-
Clinical Assistant
3 days ago
i-Health Edina, United States Regular, Part time· This role is responsible for providing patient care in the clinic and related administrative duties. · This is a part-time position working every other Weekend in our Edina Orthopedic Urgent Care, 8am - 8pm Saturday and Sunday · A $1500 sign-on bonus will be offered, payable ...
-
Clinical Assistant
3 weeks ago
Minnesota Urology P.A. Minneapolis, United StatesJob Description · Job DescriptionMN Urology is currently seeking a full time Clinical Assistant (RN) in Edina, MN. · Monday-Friday · Regular Daytime Hours, No Evenings, No Weekends, No Holidays · Minnesota Urology is the largest independent urologic specialty practice in the stat ...
-
Clinical Assistant
2 weeks ago
Minnesota Urology, PA Robbinsdale, United StatesMN Urology is currently seeking a full time Clinical Assistant (RN) in Robbinsdale, MN. · Monday-Friday · Regular Daytime Hours, No Evenings, No Weekends, No Holidays · Eligible for a sign on bonus · Minnesota Urology is the largest independent urologic specialty practice in the ...
Lead Clinical Assistant - Eden Prairie, United States - Visionworks
Description
Summary:The Lead Clinical Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for their examination (remote and/or onsite), completing pre-exam diagnostics test, and explaining each step of the process. Act as a liaison between our patients and Optometrists and participate in the initial steps of a patient journey. In additional, the Lead Clinical Assistant is responsible for assisting stores within the territory with hiring, training and development, and peer and chart review of Clinical associates. In conjunction with the Lead Doctor, the Lead Clinical Assistant will provide coaching and training to clinical support staff on standards of care and efficiencies.
Pay Class and Pay
Pay Class: Full Time
Pay: $15.81- $20.95 Per hour
Essential Responsibilities:
Clinical Support Responsibilities:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is frequently required to sit, use hands to finger, handle or feel, and talk or hear. The associate is frequently required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. Required repetitive motion of sitting and using hands to finger and feel. The noise level in the location is moderate (use of computers, printers and machines).
Activity
Amount of Time
None
Under 1/3
1/3 to 2/3
Over 2/3
Stand
x
Walk
x
Sit
x
Use hands to finger, handle, or feel
x
Reach with Hands and Arms
x
Climb or balance
x
Stoop, kneel, crouch, or crawl
x
Talk or hear
x
Close Vision (clear vision at 20" or less)
x
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.
Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.
