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Maplewood

    Clinic Assistant - Maplewood, United States - Regions Hospital

    Regions Hospital
    Regions Hospital Maplewood, United States

    2 weeks ago

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    Description

    Position Title: Clinic Assistant

    QUALIFICATIONS:

    REQUIRED TESTING:

    Alpha-numeric data entry test (4,000 keystrokes)

    Medical Terminology test

    REQUIRED:

    High School diploma or GED

    Meets one of the following:

    Graduate of a formal training program in medical reception, an equivalent program, or a customer service program

    Two years experience as a medical receptionist

    Two years experience in a customer service position

    One year experience using data look-up and data entry functions on a mainframe or PC based computer system

    One year customer service experience either via telephone or in-person within the last five years

    Demonstrated ability to organize work under pressure

    Demonstrated ability to function with multiple priorities and interruptions

    Excellent oral communication skills

    Excellent written communication skills

    PHYSICAL REQUIREMENTS:

    Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.

    POSITION PURPOSE:

    Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

    ACCOUNTABILITIES:

    1. Customer Service

    Care for each person as he/she would like to be cared for by:

    Putting the patient first at every opportunity

    Listening to understand each patient

    Showing concern for each patient

    Acting individually and with others to meet each patient's needs

    Check-in and Co-pay Administration

    a. Check in patients in an accurate and professional manner

    b. Identify and accurately collect co-pays or appropriate fees

    Use computer-based system to verify patient information

    Understand and communicate benefit changes to members, or refer to appropriate resource

    Communicate wait times in a diplomatic manner

    Direct patients to the appropriate care area

    Prepare reconciliation report

    Provide patients with appropriate forms, questionnaires, etc.

    Computerized Appointment Scheduling for appointments

    Schedule appointments in an accurate and timely manner according to Advanced Access principles

    Maintain knowledge of appointment scheduling practices

    Maintain knowledge of appointment scheduling policies and procedures

    Registration and Verification

    a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary

    b. Verify insurance eligibility, if necessary

    c. Register patients in an accurate, efficient, and timely manner

    d. Identify appropriate account type, ., Workers compensation, Motor Vehicle Accidents, etc.

    Specialty Appointment Coordination

    Provide patient with information required to schedule specialty appointments

    Facilitate timely and accurate flow of communication within the clinic

    Answer telephone and respond appropriately to the caller

    Take and relay messages requiring follow-up to appropriate individuals

    Prepare records and materials for new patient appointments

    Assist with the clerical duties of the clinic, ., faxing information, making copies, etc.

    Maintain open communication with Appointment Center to ensure patient and provider needs are met

    Coordinate schedule templates

    Coordinate emergency schedule changes

    Coordinate schedule holds consistent with Advanced Access principles

    Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes

    General Accountabilities

    Perform other duties as assigned

    12/15/2023 Page 2 of 2

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