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Rigny-la-Salle

    patient access representative - Coon Rapids, MN , USA, United States - Allina Health Systems

    Allina Health Systems
    Allina Health Systems Coon Rapids, MN , USA, United States

    3 weeks ago

    Default job background
    Description

    Number of Job Openings Available:
    1


    Date Posted:
    May 07, 2024


    Department:
    Revenue Cycle Management Registration Mercy



    Shift:
    Evening/Night (United States of America)


    Shift Length:
    8 hour shift


    Hours Per Week:
    20


    Union Contract:
    SEIU-4-Mercy Service Workers


    Weekend Rotation:
    Other


    Job Summary:
    Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.


    Key Position Details:

    • 20 hour/week position
    • Evening/Night
    • 4:00 PM - 12:30 AM Every other Weekend Rotation
    • Benefit eligible
    • SEIU Represented Role
    Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, schedule may be scheduled between the following


    • Evening


    Shift:
    1:30 PM -10:00 PM or 3:30 PM - 12:00 AM


    • Night


    Shift:
    7:00 PM -3:30 AM or 10:00 PM - 6:30 PM


    Job Description:
    Principle Responsibilities


    • Greets and welcomes patient in person.
    • Collects demographic and insurance information.
    • Checks in or interviews patient to complete appropriate paperwork.
    • Directs patient to their appointment or procedure.
    • Documents any issues and resolutions in electronic medical record.
    • May assist in scheduling add-on appointments.
    • Verifies eligibility and benefits information for payers and interprets results.
    • Obtains cost information and explains information to patient if necessary.
    • Obtains signatures from patients as needed.
    • Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
    • May order supplies in designated work area.
    • Uses resources, tools and procedures to complete accounts in assigned work queues.
    • Assists patient in completion of request for information forms and submits to appropriate department.
    • May gather medical record information from all departments for collection and distribution.
    • May mentor new staff.
    • Other duties as assigned.
    Job Requirements


    • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
    • 2 to 5 years of revenue cycle experience required and
    • 2 to 5 years of customer service experience required and
    • 0 to 2 years of general office experience required and
    • 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook required
    Physical Demands


    Light Work:
    Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently
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