Patient Access Associate 1- Family Medicine - Gainesville, United States - Inova Health System

Inova Health System
Inova Health System
Verified Company
Gainesville, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility.

Identifies and communicates payer authorizations and referral requirements as required.

**Job Responsibilities

  • Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
  • Selects an appropriate method of communication for audiences and adjusts communication style when needed.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
  • Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. May perform additional duties as required.

Additional Requirements


Certification - N/ALicensure - N/AExperience - 1 year of customer service or 1 year of experience in a medical setting.

Or Associates degree in lieu of experience.
Education - High School diploma or equivalent.
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