Night Auditor - Northport, United States - The Northport Hotel

The Northport Hotel

Verified Company

Northport, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Training & development

Job Summary:

The Night Auditor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while overseeing nightly closing of the day's financials and guest experience.

Qualification Standards:

Education & Experience:

College coursework in a related field is helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience is required.
Being Multilingual helpful
Enjoys seeking out and creating memorable experiences.
Shares the cultural belief that teamwork delivers results.
Loves to SMILE

Physical requirements:

Ability to work required fulltime shift.

Light work

Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during the entire shift.

General Requirements:

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and serviceoriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with the Northport Hotel policies
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to maintain confidentiality of information.
Must be able to handle cash and credit card transactions.
Must be able to work with computer software systems.
Must be able to show initiative, including anticipating guest or operational needs.

Duties and Functions:

Fundamental Requirements:

Greet and welcome all guests approaching the Front Desk in accordance with the Northport Hotel company standards.
Maintain proper operation of the PBX phone console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests.
Review Front Office log and Trace Files daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages, and special promotions.
Be familiar with all inhouse groups.
Obtain all necessary information when taking room reservations and follow the ratequoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency fire safety procedures and assist as needed.
Handle checkins and checkouts in a friendly, efficient, and courteous manner.
Use proper twoway radio (Relay) etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk PMS computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Run end of day reporting
Responsible for guest safety during the overnight shift
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shifts according to hotel standards.
Maintain a clean work area.
Assist guests with luggage storage.