Jobs
>
Durham

    Lead Software Engineer, SRE - Durham, United States - Genesys

    Genesys
    Genesys Durham, United States

    1 week ago

    Default job background
    Description


    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

    Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

    As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

    We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

    And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

    Join the team and create the future of customer experience together.

    The Service Reliability discipline is at the cutting edge of DevOps and cloud-native architecture. Our mission is to systematize reliability, observability, and recoverability across hundreds of services running at massive scale.

    Genesys Cloud is in hypergrowth; Service Reliability Team is a group of engineers inventing the tools and techniques to enable our teams to keep up with the demand for our platform.

    What you will need to be successful in this role:

    You will need to have a solid understanding of multi-tenanted microservice architecture and development. You will need a Customer First mindset.

    You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform.

    You need to keep up to date with the latest trends in cloud technology, especially as it applies to the AWS platform and its growing feature set.

    Being detail orientated and collaborative will also ensure your success in this role.


    Key Responsibilities:
    Consult with internal teams, assisting with instrumentation, monitoring, and alerting of microservices on AWS to ensure reliability and performance
    Develop and integrate solutions to enhance system observability, including: deployment and management of OpenTelemetry collectors and management of integration configurations with Terraform
    Conduct root cause analysis for incidents with monitoring solutions, addressing issues promptly to maintain system observability
    Utilize AWS and other vendor services to optimize resource utilization, scalability, and cost efficiency
    Champion observability and monitoring practices to identify and mitigate potential issues proactively
    Participate in on-call rotations, responding to incidents and contributing to post-incident analysis



    Qualifications:
    Proven experience in designing and implementing monitoring and alerting solutions for cloud-native microservices
    Experience implementing OpenTemeletry solutions at scale
    Expertise in software development and hands-on experience with AWS services
    Understanding of observability patterns, including metrics, traces, and logs
    In-depth knowledge of distributed systems and multi-tenancy best practices
    Proficient in root cause analysis and incident response methodologies
    Previous experience in on-call support for production systems
    Bachelor's degree in Computer Science or related field

    Preferred

    Qualifications:
    Certifications in AWS and relevant cloud-native technologies

    #LI-AR1

    #remote


    Compensation:
    This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

    $126, $248,000.00


    Benefits:
    Medical, Dental, and Vision Insurance.
    Telehealth coverage
    Flexible work schedules and work from home opportunities
    Development and career growth opportunities
    Open Time Off in addition to 10 paid holidays
    401(k) matching program
    Adoption Assistance
    Fertility treatments

    More details about our company benefits can be found at the following link:

    If a Genesys employee referred you, please use the link they sent you to apply.


    About Genesys:
    Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

    Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

    With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

    By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

    Visit


    Reasonable Accommodations:


    If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance.

    Please use the Candidate field in the dropdown menu to ensure a timely response.

    This form is designed to assist job seekers who seek reasonable accommodation for the application process.

    Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

    Genesys is an equal opportunity employer committed to equity in the workplace.

    We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

    Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
    #J-18808-Ljbffr
  • Genesys

    Lead Software Engineer, SRE

    4 days ago

    Genesys Durham, United States

    Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of C ...

  • Fidelity Investments

    Senior Systems Engineer

    2 weeks ago

    Fidelity Investments Durham, United States

    Job Description: · We are looking for a highly motivated individual to join our Production Services/SRE Team supporting the Asset Management Technology - Cloud Platform solutions. You will provide level 2 application support and work closely with multiple BU. The position requir ...

  • Fidelity TalentSource LLC

    Site Reliability/Chaos Engineer

    4 days ago

    Fidelity TalentSource LLC Durham, United States

    Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Chaos Engineer to work in Fidelity's Site Reliability Center of Excellence in Durham, NC. · The Role · Workplace Investing (WI) is seeking a ...

  • Fidelity TalentSource LLC

    Senior Systems Engineer

    2 weeks ago

    Fidelity TalentSource LLC Durham, United States

    Job Description: · We are looking for a highly motivated individual to join our Production Services/SRE Team supporting the Asset Management Technology - Cloud Platform solutions. You will provide level 2 application support and work closely with multiple BU. The position requir ...

  • Fidelity Investments

    Director, Systems Engineering

    1 week ago

    Fidelity Investments Durham, United States

    Job Description: · The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for leadin ...

  • Fidelity Investments

    Director, Systems Engineering

    6 days ago

    Fidelity Investments Durham, NC, United States

    Job Description: The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for leadin ...

  • Fidelity Investments

    Director, Systems Engineering

    1 week ago

    Fidelity Investments Durham, United States

    Job Description: · The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for leadin ...

  • Fidelity TalentSource LLC

    Site Reliability/Chaos Engineer

    1 day ago

    Fidelity TalentSource LLC Durham, United States

    Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Chaos Engineer to work in Fidelitys Site Reliability Center of Excellence in Durham, NC. · The Role · Workplace Investing (WI) is seeking ...

  • Fidelity Investments

    Director, Systems Engineering

    3 days ago

    Fidelity Investments Durham, United States

    Job Description: · The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for leadi ...

  • Fidelity Corp

    Director, Systems Engineering

    2 weeks ago

    Fidelity Corp Durham, United States

    Job Description: The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for leading ...

  • Kuraray America , Inc.

    DevOps/Site Reliability Engineer

    1 week ago

    Kuraray America , Inc. Durham, United States

    Want to energize your career? · Looking for stability with the freedom to innovate? At CertiPath you can have both while making the world more secure and simplifying access processes. We are seeking a · DevOps/Site Reliability Engineer · to support a talented team of dedicated ...

  • Fidelity TalentSource LLC

    Director, Systems Engineering

    2 weeks ago

    Fidelity TalentSource LLC Durham, United States

    · Job Description: · The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for lea ...

  • Corporate Strategy & Technology

    Sr. Site Reliability Engineer

    5 days ago

    Corporate Strategy & Technology Durham, United States Paid Work

    Senior Site Reliability Engineer - Database:Job Description: · The Pearson Virtual Schools SRE team is looking for a Senior Site Reliability Engineer (SRE) to support our applications recently migrated from legacy data centers to the cloud. As an SRE, you will work alongside sof ...

  • Fidelity TalentSource LLC

    Director, Systems Engineering

    1 week ago

    Fidelity TalentSource LLC Durham, United States

    Job Description: · The Role · If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for lead ...

  • Mastech Digital

    Java Application Architect

    2 weeks ago

    Mastech Digital Durham, United States

    The Expertise and Skills You Bring · 10+ years of proven experience in architecture, analytics, design, software development · 3+ years of AWS and/or Azure experience (AWS and/or Azure certification is a plus) · Authority in infrastructure topology resiliency patterns and observa ...

  • Soteriare

    Director, Systems Engineering

    1 week ago

    Soteriare Durham, United States

    Director, Systems Engineering page is loaded · Director, Systems Engineering · Apply · locations · Durham, NC · time type · Full time · posted on · Posted Yesterday · job requisition id · Job Description: · The Role · If you have expertise in Azure services/resources, ...

  • Mastech Digital

    Java Application Architect

    2 weeks ago

    Mastech Digital Durham, United States

    The Expertise and Skills You Bring · Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. · 10+ years of proven experience in architecture, analytics, design, software development · 3+ years of AWS and/or Azure experien ...

  • Fidelity Investments

    Director of Systems Engineering

    6 days ago

    Fidelity Investments Durham, NC, United States

    If you have expertise in Azure services/resources, engineering, and operations and strong leadership skills, the EI SRE & Production Services team is looking for you to fill a role in its organization. In this role you would be responsible for leading a team that provides support ...

  • Cisco

    Senior Site Reliability Engineer

    1 week ago

    Cisco Durham, United States

    Who We Are · Todays results-oriented business environment is more than that - its a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the rig ...

  • Cisco

    Site Reliability Engineer

    1 week ago

    Cisco Durham, United States

    Who We Are · Todays results-oriented business environment is more than that - its a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the rig ...