Member Services Specialist - Township of Deptford, United States - First Harvest Credit Union

First Harvest Credit Union

Verified Company

Township of Deptford, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

FH Direct Member Services Specialist - Sales

Full Time Customer Service/Banking

Deptford, New Jersey

Take the next step in your career with First Harvest Credit Union a diverse, full-service financial institution serving members South Jersey.

We are a family of passionate people, dedicated to serving the community and living out our mission to provide quality financial solutions and world-class service to our members while delivering our social commitment in the communities we serve.

The member services specialist
- sales engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs. Meets established sales goals using various sales techniques while also meeting other Leadership defined metrics.

Achieves assigned goals related to meeting members lending needs, financial needs, and service metrics related to First Harvest Direct operations.

Participates in available credit union self-development education programs and required compliance courses through self-study, online University, Lending Development Training, and the credit union's training department.

What you will love
This sales position earns competitive pay plus monthly sales incentives. We also offer great benefits, including medical, dental, vision, paid time off (PTO), a 401(k), tuition reimbursement for full
- and part-time employees, a referral bonus program, and ongoing training as well as year-round employee engagement and recognition activities.

Ready to Join Our Team?

Educational/Training Requirement:
High School Diploma or GED Associates Degree preferred

Experience:

Two (2) or more years of experience in a call center environment
Two (2) or more years of experience in a customer service role within a financial institution
One (1) or more years of sales experience in a financial institution, advanced sales skills
Three (3) or more years in current position

Knowledge, Skills, and Abilities:

Thorough knowledge of credit union services, policies, procedures and banking regulations
Highly proficient in written communication and interpersonal skills
Exceptional customer service skills and ability to resolve issues
Basic mathematical aptitude
Ability to multitask and work in a fastpaced environment
Intermediate to advanced knowledge of sales principles
Exhibits professionalism and remains poised during interactions with others that may involve escalated emotions
Ability to train and coach others

Physical Requirements:

The physical demands require a person to remain seated for up to ten (10) hours per day and perform repetitive hand movements on a keyboard.

Americans with Disabilities Act (ADA):

First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled