Service Technician, Cs Tx - Nacogdoches, United States - Vatech America
Description
This position will be providing assistance to dealers and clinical end-users.World-class customer service/experience is required for every interaction with strong focus on service call coordination and entry level problem-solving skills, empathy, and urgency to every engagement.
Essential Duties and Responsibilities:
- Provide firstlevel contact, routing or provide resolutions to customer issues.
- Track & Redirect concerns, inquiries, and problems to the designated department (service, sales enablement, parts, or education) to supply appropriate assistance.
- Provide First Call Resolution by triaging and escalation or routing of proper department or higher level support.
- Process and provide updates, proper ducumentation, registrant services and processing customer oders.
- Diagnose and resolve basic technical issues: hardware, software, and unit networking via remote.
- Ensure proper recording, documentation & closure during all service calls.
- Install, configure, and troubleshoot Vatech's proprietary software.
- Assist on special projects and escalations outside typical calltaking responsibilities without impacting the team goals for hold times.
- Maintain & Secure test devices and tools to adjust, calibrate & repair equipment.
- Manage the installation service component (parts) load, deliver & instruct customers on the use & maintenance of equipment sold.
- Practice continuous improvement methods to improve processes.
More jobs from Vatech America
-
Marketing Associate
Fort Lee, United States - 5 days ago
-
Service Technician
Nacogdoches, United States - 1 week ago
-
Customer Support/technician Level 1
Cypress, United States - 1 week ago