-
HVAC Service Apprentice
3 weeks ago
Upton Home Services Acampo, United StatesJob Description · Job DescriptionThe position of an HVAC Service Apprentice is to deliver exceptional HVAC service maintenance on residential heating and air conditioning systems to ensure all work is performed correctly. · Job Responsibilities: · Assist the HVAC Service Technici ...
-
HVAC Service Apprentice
2 weeks ago
Upton Home Services Acampo, United StatesThe position of an HVAC Service Apprentice is to deliver exceptional HVAC service maintenance on residential heating and air conditioning systems to ensure all work is performed correctly. · Job Responsibilities: · Assist the HVAC Service Technician in the maintenance and repair ...
-
Radiant Enterprises Stockton, United StatesHello, we are the Strandhafer Aparthotel, a family-run hotel located on the Baltic Sea. We offer our guests modern double rooms and comfortable apartments with kitchen, balcony, and WiFi. We are always looking for motivated and friendly employees to join our team. You can expect ...
-
Stellar Modesto, United StatesOverview · We are looking for service technician apprentices who are driven to provide the highest quality service, safety and professionalism to their customers. We truly are a Total Solutions Provider in the markets we serve · At Stellar, you will receive the training and suppo ...
-
Service Technician Apprentice
2 weeks ago
MarineMax Antioch, United States**OVERVIEW**:The Technician Apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments. · **KEY TASKS**: · - Detailing: gain familiarity of ...
-
Tire Technician
5 days ago
Fleet Jobs Stockton, United StatesWhat's the Job? · A Penske Tire Technician in Stockton is a mid-experience position that will perform minor tire repairs off-site and assist with the removal, replacement, and repair of fleet tires. Perform minor component repair and all aspects of preventative maintenance on th ...
-
Diesel Technician/Mechanic III
1 week ago
Penske Truck Leasing Tracy, United States Full time275 W Larch Rd, Tracy, CA 95304 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of v ...
-
Driver Apprentice-Road
3 days ago
FedEx Stockton, United States**Driver Apprentice-Road** · CAROUSEL_PARAGRAPH · Stockton, California · Handler/Dockworker · FedEx Freight ** Share Job** · mail_outlineNotify me of future jobs matching this search · or ** Job Description** · **Company:** FedEx Freight · **Job Title:** Driver Apprentice ...
-
Customer Service Apprenticeship
4 weeks ago
Travis Perkins plc Stockton, United StatesYou are here: > > Customer Service Apprenticeship * **Customer Service Apprenticeship** · Business: Travis Perkins · Sector: Apprenticeships · Location: Stockton-on-Tees, County Durham · Salary: Competitive + Benefits · Hours of work: 40 hours per week, 07:30 - 16:00 5 days ...
-
Golf Associate
1 week ago
DICK'S SPORTING GOODS INC Stockton, United StatesAt · DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and divers ...
-
Golf Associate
2 weeks ago
DICK'S SPORTING GOODS INC Stockton, United StatesAt DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse wo ...
-
Craftsperson Group III
3 weeks ago
University of the Pacific Stockton, United StatesPosting Details · Position Information · Job Title · Craftsperson Group III · Union Level · III · Department · Physical Plant · Campus · Stockton · Posting Number · P · Full or Part Time · Full Time · Number of Months · 12 · Work Schedule · Work performed both in and out of do ...
-
Tool & Die Journeyman
5 days ago
Simpson Strong-Tie Stockton, United StatesSimpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. · Our founder, Barc Simpson establi ...
-
Solar Technician
2 weeks ago
Ameresco Stockton, United StatesAmeresco, Inc. (NYSE:AMRC) is a leading cleantech integrator and renewable energy asset developer, owner and operator. Our comprehensive portfolio includes energy efficiency, infrastructure upgrades, asset sustainability and renewable energy solutions delivered to clients through ...
-
Temporary employee
1 week ago
Infinity Ventures Oakley, United StatesOur Benefits · Convenient transportation connections · Employee and apprentice events · Parking · Employee restaurant · Your Responsibilities · Part-time or student job · Housekeeping - cleaning guest rooms · Dishwashing - working with the dishwasher · Kitchen - in the breakfast ...
-
Aurora Technologies Westley, United StatesAre you looking for a diverse and challenging job? · As an apprentice for a commercial clerk in freight forwarding and logistics services, your planning and organizational skills are in demand. In addition to organizing the shipment of goods, handling of goods, and storage of go ...
-
NovaWorks Stockton, United StatesJoin us now - as an apprentice (m/f/d) for specialist in system gastronomy at Globus Baumarkt in Stockton · Globus Baumarkt is the top destination for millions of DIY customers in Germany and Luxembourg. We are considered pioneers in many areas with our product range. This also a ...
-
Wage and Salary Calculators
1 week ago
Emerald Technologies Stockton, United StatesAbout Us · The Pension Equalization Fund of the Municipal Associations in Schleswig-Holstein (VAK SH) is a public corporation with its headquarters in Kiel and two regional centers in Itzehoe and Rendsburg. · We offer personnel services for municipalities and municipal institutio ...
-
Ems Technician
2 days ago
Climate Pros Stockton, United States**Job summary** · The EMS Technician/Specialist will help construction and installation projects by installing equipment and training/directing onsite personnel while managing the timely completion of projects and within project estimated budget. · **Duties and responsibilities** ...
-
HVAC Apprentice
3 weeks ago
Rellaire Smart Home Systems Lodi, United States Full timeOur fast-growing heating and cooling company is looking for an amazing apprentice and duct cleaner to join our award-winning team. We believe in working hard, creating happy customers, and living our values. · This position is primarily responsible for applying technical skills a ...
Customer Service Apprentice - Stockton, United States - Notgoingtouni
Description
**Customer Service Apprentice**
**Brief overview of the vacancy role**
The Customer Service Advisor (apprentice) role is working towards one of the most critical roles in our Dealerships. You will be learning how to manage the relationship between the customer and the workshop, delivering exceptional customer service and ensuring our customer satisfaction levels are outstanding.
**Vacancy Description**
The Customer Service Advisor will be responsible for setting customer expectations and keeping the customer updated throughout the service or repair of their vehicle. It is also their responsibility to sell additional products, take payments, and follow-up with the customer to ensure they are happy with the work completed. They will also provide support with additional ad-hoc duties as required.
As with all positions within dealerships, Customer Service Advisors are expected to uphold the highest ethical standards.
All Customer Service Advisor (Apprentices) will undertake a 15-month apprenticeship, which will be delivered by Lifetime Training and centrally managed by the Vertu Talent Team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business in Service Advisor role.
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means customers would not consider using our competitors.
Maximising Profit Per Customer Visit:
Product Promotion: Actively and professionally promote all ancillary products to achieve targets set by your manager every day.
Maximise Profit Opportunity: Actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: Accurately and consistently collect, input, and manage all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.
Customer Follow-up: Maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed, and their custom retained.
**Desired personal Qualities**
Demonstrates a genuine interest in serving customers and delivering high standards of satisfaction. Looks to understand the needs and requirements of the customer.
Maintains composure when challenged or put under significant or unexpected pressure. Able to work effectively in difficult situations maintaining calm and controlled.
Consistently follows through on commitments to others. Meets responsibilities head on without making excuses. Routinely works with persistence to achieve agreed objectives.
Maintains a flexible style when interacting with others. Willing to adapt to changes easily.
Seeking and Collating Information: Identifies and seeks out all the relevant information required to achieve a task. Effectively networks and questions others to elicit relevant information.
Precision and accuracy when accomplishing tasks. Takes both a methodical and analytical approach with their activities with an acute eye for detail. Prepared to identify errors and mistakes which other may overlook.
Eager to participate and contribute as a member of a team. Creates a positive and willing team climate.
Regularly contacts individuals who may be helpful in the future. Looks for opportunities to make new connections that may be advantageous.
**Future Prospects**
Ongoing training and development
**Training to be provided**
Customer Service Specialist Level 3
Functional Skills Maths & English
**Product**
Customer Service Specialist Apprenticeship L3
**Expected duration**
18
**Paid hours per week**
40
**Customer Service Apprentice**
Stockton-on-Tees, UK Full Time 20, ,000 Published on 19 Jan 2022
Deadline 16 Mar 2022
**Share this job now**
Customer Service Apprentice professionals in Stockton
-
Doonya Khan
Recruiter
-
Angela Quintanilla-Rush
Ready Immediately for Inventory/Production