Service Technician Apprentice - Antioch, United States - MarineMax

MarineMax

Verified Company

Antioch, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

OVERVIEW:

The Technician Apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments.

KEY TASKS:

Detailing: gain familiarity of products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
Yard Team: gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
Rigging : gain exposure to new product assembly procedures, Boat builders rigging requirements and MarineMax rigging SSO's.
Service: Perform light duty tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs as directed by technician, advisor or service management.
Service Advisor: gain critical knowledge of customer service, work order management, time card entry, importance of documentation, and working knowledge of service scheduler and SSO
Parts Department: exposure to all aspects of departmental operations to include over the counter and work order sales processes, parts ordering and inventory maintenance.
Sales: gain a general overview of the processes associated with the sales and delivery of new boats.
Interface on daily basis with lead technician and riggers to ensure proper acclimation to role.
Set up and participate in boat shows and other offsite promotional events
Maintain a professional and clean personal appearance and workspace for customer viewing.
Other duties as assigned

KEY RESULT AREAS:

Internal/external customer satisfaction/FANS.
Timely and accurate completion of work.
Maintain prescribed production and accuracy standards.
Successful completion of fork truck training.

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