Service Manager - Kemah, United States - True North Marine

Description

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True North Marine_ is an industry-leading Full-Service Shipyard, Marina and Dockside Service Company.

We service both power and sail recreational vessels in the Clear Lake, Galveston, and surrounding areas of Texas where boating is a year-round adventure.

Our market is considered the 3rd highest concentration of recreational vessels in the US and is located just minutes from the Houston metropolitan area on Galveston Bay.

Our premier shipyard includes a 75 metric ton Marine Travel Lift, a haul out slip and in the water work slips.

The work slips allow our technicians the ease to work on-site with full access to the service shop and parts department.

The recently constructed marina has 36 covered boat slips designed for 25'-35' fishing/sport vessels along with 80 dry storage spaces for trailer-able boats and an accessible boat ramp.

We provide mechanical, electrical, electronic, HVAC, plumbing, and other systems installation, repair, and preventive maintenance services, as well as numerous other Yacht Support Services through our unique Captain-Lite Yacht Management Program.

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True North_ _
Marine _is dedicated to the growth of our business as well as the growth of our employees. We value principled team members who are interested in continued growth opportunities. _
We offer excellent benefits and highly competitive pay._ True North Marine realizes that the right people are integral to the success of our organization, and we heavily invest in both on-the-job and formal off-site training for our crew.

This position plays a critical role in the successful day to day operations of the True North Marine Service Department.

The Service Manager is the first tier of the management of our Service Technicians as well as the primary contact for customers to discuss issues and authorizing work.

This position must have the ability to be a positive leader and trainer within the Service Department as well as a member of TNM's upper management team.

Experience in the pleasure boat marine industry is not a requirement. Preferably, the Service Manager has experience on other technical service related industries.

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Job Duties and Responsibilities:_

• Supervise and manage technicians; insure all processes and procedures are followed
• Responsible for technician SRI time and overall billable efficiency, which is managed using TNM policies and procedures
• Conduct performance reviews of personnel that report directly to the Service Manager
• Responsible for enforcing company policy and procedures and enacting disciplinary action when necessary
• Participate in the interview, hiring, and termination of dockside technicians and other personnel that directly report the Service Manager
• Participate in and provide information for technician training meetings.
• Responsible for managing the day to day operations of the Service Department, including opening and closing of TNM's physical service department
• Manage and maintain close communication with the Service Coordinator regarding ongoing work and communication with customers and technicians
• Responsible for contributing to the accuracy of all customer invoices
• Maintain ongoing communication with customers; provide status updates on work, communicate recommendations
• Assist General Manager with Shipyard employees/ projects as applicable
• Meet with customers to discuss requested work and ongoing work

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Education and Skills necessary to perform job duties:_

• Bachelors Degree in Business Management, Operations, or similar fields desired; BA/BS Degree is required.
• Experience in management required.
• Experience is sales and customer relations required.
• Experience in basic computer skills required.
• Ability to manage multiple personnel
• Highly organized
• Time management
• Excellent communications skills
• Ability to multitask
• Ability to perform in high stress environment
• Ability to adapt to constantly changing environments
• Preferable, Marine Industry knowledge.

Pay:
$80, $120,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to Commute:

• Kemah, TX required)

Work Location:
In person