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Dubuque

    Dispatch Customer Service Representative - Dubuque, United States - BARD Materials

    BARD Materials
    BARD Materials Dubuque, United States

    1 week ago

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    Description

    **The opportunity:**

    Customer Service Representative / Dispatcher

    **With who:**BARD Materials A family-owned Ready-mix and Aggregate Supplier who Transforms Materials Responsibly to Build Better Lives, Communities, and Country. At BARD, our integrity is determined by how well we live our core values.

    **At Our Core:**

    Be Humble

    Build and Maintain Relationships

    Choose to be Positive and Resilient

    Always Learn, Do, and Improve

    Own Safety

    Commit to Quality

    Focus on the Customer

    Act as One BARD

    **Who you are:**

    Customer-focused

    A quick-thinking puzzle solver who takes matters into your own hands

    An organizer of chaos and tamer of confusion

    Calm and collected even under demanding, fast-paced conditions

    A self-starter who thrives in a team environment

    Our core values are your core values

    . Can improvise easily to get things done

    **What youll do:**

    Working in a team environment delivering superior customer service to both internal and external customers. The Customer service representative will be responsible for handling large volumes of inbound/outbound calls, order entry and dispatching material delivery professionals appropriately to provide on time delivery of materials. This role takes responsibility for driver activity and closely monitors orders from start until completion. Proactively communicating every step of the way, the Customer Service Representative is responsible for organizing information and making decisions in order to dispatch delivery of materials in a timely and efficient manner.

    **Key Responsibilities (Essential Duties And Functions)**

    Ensure material delivery professionals (MDPs) are present and ready to load

    Process tickets in accordance with loading sequence and company procedures

    Deliver accurate and clear information in response to customer inquiries

    Accurately obtain and submit customer orders

    Provide superior customer service to our external customers as well as our network material delivery professionals

    Support Area Manager as needed

    Clearly communicate special job-site conditions that require specific trucks, spacing, specific requirements, etc.

    Coordinate with batch manager to ensure accuracy for every delivery

    Assist MDPs in finding job-sites, determine travel times to jobs, assist with tracking out of service vehicles by updating computer systems

    Provide support by working across departments and communicating any impacts to orders or service internally and externally to customers

    Responsible for providing continual MDP and route statuses using a variety of modes of communication and technology to mitigate and remedy rejected/lost loads

    Monitor scheduling screens as demands warrant to ensure efficient ordering as well as truck movement between plants and job-sites

    Reliable attendance is essential to performance in this role.

    **What youll need:**

    College Degree Preferred but not Required

    Related experience and/or training in customer service, and dispatching preferred

    Scheduling flexibility during seasonal peak times

    **What were offering:**

    Competitive wages, full suite of benefits, including health insurance, 401K, Vacation and sick time.

    **How to get here:**

    Apply via email by sending resume to

    Where: Platteville, WI

    Seasonal Position

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