Member Service Representative - Dubuque, United States - Access Dubuque

Access Dubuque Dubuque, United States

1 week ago

Description

Member Service Representative (Bilingual - Spanish)

**Dupaco Community Credit Union**

1 Positions

ID: MEMBE002626

Posted On 05/01/2024

**Job Overview**

A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, youll know that your voice is valued and heard. Youll find new and unique ways to make a positive impact just by being you. In the Member Service Representative role, you'll exceed member expectations by delivering outstanding member service by assisting members with teller, member service and basic lending functions. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. Theres a lot to love about working at Dupaco Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference.

**What Youll Do:**

+ Open and process any and all deposit accounts that lead to long term, profitable and loyal relationships

+ Engage members during initial interview and connect them to the products and services that best meet their needs

+ Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders

+ Provide quality service to members, potential members and coworkers

+ Demonstrates teamwork and professionalism in all interactions with coworkers and other departments

+ Promote a professional image of the credit union

+ Understand the technology that is available to the members and demonstrate how to use it

+ Take applications for visas as well as the ability to process disbursements

+ Promote full-family membership to new and existing members

+ Able to proficiently resolve member inquiries

+ Help members initiate automatic payments, direct deposits, net checks and payrolls

+ Serve as a Teller Service Associate when necessary

**What Youll Need:**

+ The ability to communicate with Spanish speaking members

+ High school diploma or equivalent (i.e. GED)

+ Strong customer service experience some financial industry experience is preferred, but not required

+ To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers

+ Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience

+ Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens

+ Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

, ext. 2564

Phone

Fax

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**Job Details**

Member Service Representative - Dubuque, United States - Access Dubuque

Description

Patient Service Representative

Guest Service Representative

Client Service Representative

Client Service Representative

Client Service Representative

Client Service Representative

Client Service Representative

Client Service Representative

Customer Service Representative

patient service representative

patient services representative

Patient Service Representative

Client Service Representative

customer service representative

Client Service Representative

Client Service Representative

Member Service Representative

Member Service Representative

Customer Service Representative

Customer Service Representative

for Recruiters

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