HRdi-outreach & Engagement Specialist - Chicago, United States - Friend Health
Description
***Primary responsibilities to provide outreach and engagement services with individuals, groups and organizations in the community, including police departments, schools, churches, DCFS, Department of Public Aid, Courts, etc.POSITION RESPONSIBILITIES
- Provide mobile crisis response services in pairs of two which include assessment, engagement, and safety planning with individuals in the community
- Conduct outreach/engagement follow up visits and calls to Call4Calm or 988 inquires; contact clients from attributed health plans and/or recently discharged from hospitals or emergency room; provide care coordination assistance and referrals services to additional programs as needed.
- Maintains regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options.
- Promotes HRDI programs to hospitals personnel and develops appropriate contacts to enhance opportunities for future referrals.
- Give marketing resources to community partners to explains HRDI programs, treatment options and requirements to potential clients
- Completes required paperwork related to screenings; submit reports as requested.
- Provide staffing for shifts where coverage is needed; oncall coverage as needed
- Communicate effectively with the Program Supervisor and team for consultation and information sharing
- Complete all documentation and reports in a timely and thorough manner
- Perform other related duties and/or projects as assigned
- Participates in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.
- Identifies and evaluates trends and patterns of referrals and participates in program/process improvements to enhance referral outcomes.
- Performs initial case management to facilitate program
- treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems.
QUALIFICATIONS
- High School Diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified.
- Knowledge of community associations/affiliations.
- Excellent communication skills.
- Excellent writing skills.
- Well organized, detailed oriented and able to function in a fastpaced work environment.
- Knowledge of computers and applicable software.
- Valid Driver's license
- Must be able to lift 2030 lbs.
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