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Streetsboro

    General Manager/ Operating Partner - Streetsboro, United States - Sonic

    Sonic
    Sonic Streetsboro, United States

    3 weeks ago

    sonic background
    Full time
    Description

    Position:General Manager/Operating Partner

    Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor

    Status: Exempt

    Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

    Essential Job Duties:

    • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
    • Manage drive-in employees' compensation levels pursuant to company guidelines
    • Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
    • Manage opening and/or closing duties
    • Handle and properly escalate guest issues/concerns
    • Handle and properly escalate employee issues/concerns
    • Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
    • Lead regular team meetings to ensure employees are focused on operational standards and guest service
    • Manage and maintain all drive-in recordkeeping
    • Prepare and maintain all necessary operational reports
    • Develop, implement, and manage action plans regarding local marketing and business performance
    • Ensure proper maintenance of drive-in and equipment
    • Supervise and manage vendor performance
    • Comply with and enforce all company policies, procedures, and operational standards
    • Ensure compliance with all applicable federal, state, and local laws
    • Manage regular cleaning and sanitation duties pursuant to operational standards
    • Regular attendance

    ADDITIONAL DUTIES:

    • As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
    • As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
    • Move and stock food product weighing up to 50 pounds
    • Perform other job-related duties as assigned or required

    Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

    Qualifications and Job Requirements:

    • Education
    • Required – High school diploma or equivalent
    • Preferred – Advanced studies in business, restaurant management, or related fields
    • Experience
    • At least three years of restaurant management experience (QSR preferred)
    • Experience running a restaurant shift without supervision
    • Experience recruiting, interviewing, hiring, and managing employees
    • Knowledge/Skills
    • Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
    • Knowledge of federal, state, and local health and safety laws and regulations
    • Basic computer, math, accounting, and reading skills
    • Effective verbal and written communication skills
    • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

    Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

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